Brands Face New AI Shopping Gatekeepers
AI assistants are emerging as new gatekeepers between brands and consumers, with product recommendations influenced by the assistant used. Jellyfish's analysis found Alexa for Shopping recommends nearly all toys from Amazon's own store, while ChatGPT and Google's AI Mode recommend more diverse retailers. Microsoft's Copilot cites retailers most often, according to Tinuiti, with the top 100 retailers comprising 34% of citations. Marketers are responding: Dentsu Creative's survey shows 59% of CMOs optimize for AI-enabled search. Adobe reports AI-referred shoppers generate 53% more revenue per visit, a reversal from a year earlier when non-AI visits were worth more. HUMAN Security highlights Meta's Muse as a rapidly growing AI agent for shopping, accounting for 72% of daily AI-agent requests and showing high checkout intent.
- •Jellyfish analysis found Alexa for Shopping recommended toys from 177 brands, nearly all from Amazon's own store.
- •Microsoft's Copilot cited retailers most often, with top 100 retailers comprising 34% of citations in July.
- •Dentsu Creative's survey found 59% of CMOs are optimizing for AI-enabled search.
