Senior Customer Onboarding Specialist

This role manages a portfolio of enterprise customers in Japan, guiding them from onboarding through adoption, renewal, and expansion. Responsibilities include owning renewal targets, identifying upsell opportunities, tracking customer health, and building executive relationships. Requires native-level Japanese, business-level English, and 5+ years in IT/SaaS with 3+ years in customer success.

This role owns the full customer lifecycle for Teamworks' Japan clients, from implementation and training through renewal and expansion, across the Hub, AMS, Strength & Conditioning, Recruiting, and Intelligence products. The CSM will drive renewals, upsell opportunities, and act as the primary bridge between the company and Japanese sports organizations, requiring fluency in Japanese and English. This is a first-of-its-kind role to build the company's presence in Japan, requiring deep knowledge of the Japanese sports ecosystem.

This role guides new customers through the technical onboarding process, ensuring successful implementation and adoption of Supermetrics' platform. The specialist will provide technical support and training to customers.

This role manages the end-to-end onboarding lifecycle for new Didomi customers, from kick-off to handover to the Customer Success team. The specialist runs onboarding steps, delivers product training, handles first-level implementation issues, and maintains customer data in Planhat. Requires a customer service mindset, basic SaaS/web technology understanding, and strong organizational skills.

This Lead Customer Success Manager role manages a portfolio of 30-40 high-value enterprise accounts, driving product adoption, retention, and growth. The CSM will build relationships with C-level stakeholders, create success plans, deliver Executive Business Reviews, and partner with cross-functional teams to mitigate risk and identify expansion opportunities. The role requires experience managing $8-10M ARR and working with large organizations (200+ employees).

This Lead Solutions Engineer role is a pre-sales position focused on building and proving HubSpot's agentic customer platform value for enterprise customers. The SE will lead discovery, design and build working proofs using AI coding tools and Breeze AI agents, and present business cases to executives to secure technical wins. The role requires deep expertise in solution architecture, APIs, and integrations, with a track record of winning complex deals.

This Solutions Engineer role is a pre-sales position focused on building and proving HubSpot's agentic customer platform value for customers. The SE will lead discovery, design and build working proofs using AI coding tools and Breeze AI agents, and present business cases to executives to secure technical wins. The role requires a customer-facing background in solutions engineering or architecture, with hands-on experience in APIs and integrations.