Lead Customer Success Manager, Strategic Accounts

This role manages a portfolio of enterprise customers, ensuring they achieve their business goals through the platform. The Senior CSM will drive adoption, retention, and expansion, acting as the primary point of contact for strategic accounts.

This role manages and nurtures relationships with strategic HigherEd accounts, driving engagement, adoption, and retention. The CSM develops strategic account plans, owns executive business reviews, monitors health metrics, and uses generative AI to sharpen signal detection and reduce administrative work. Requires a proven track record in strategic customer success and the ability to act as a trusted advisor.

This role manages the success of Motive's most strategic enterprise accounts, ensuring high retention and expansion. The CSM will develop success plans, conduct business reviews, and advocate for customer needs internally. Requires deep experience in enterprise customer success and strong executive communication skills.

This Customer Success Manager role manages key customer accounts, ensuring they derive maximum value from SugarAI's AI-driven CRM platform. The CSM drives adoption, retention, and growth by understanding customer goals and aligning product capabilities to deliver measurable outcomes. Requires strong relationship management and a deep understanding of CRM/CX solutions.

This Lead Solutions Engineer role is a pre-sales position focused on building and proving HubSpot's agentic customer platform value for enterprise customers. The SE will lead discovery, design and build working proofs using AI coding tools and Breeze AI agents, and present business cases to executives to secure technical wins. The role requires deep expertise in solution architecture, APIs, and integrations, with a track record of winning complex deals.

This Solutions Engineer role is a pre-sales position focused on building and proving HubSpot's agentic customer platform value for customers. The SE will lead discovery, design and build working proofs using AI coding tools and Breeze AI agents, and present business cases to executives to secure technical wins. The role requires a customer-facing background in solutions engineering or architecture, with hands-on experience in APIs and integrations.

This Lead Solutions Engineer role, based in Berlin, requires German fluency and involves leading technical pre-sales and post-sales engineering efforts. The engineer will design solutions, support complex sales cycles, and ensure technical success for enterprise customers in the DACH region.