Sr. Technical Support Engineer

Provides technical support to customers, troubleshooting and resolving issues related to the company's products. Works to ensure customer satisfaction and efficient issue resolution.

This Senior Technical Support Specialist role owns complex inbound support issues for the Braze platform, acting as an escalation point for junior team members and contributing to the knowledge base. The role requires 3-6 years of technical support experience in SaaS or mobile, bilingual Japanese and English communication skills, and working knowledge of case management tools and programming languages like Ruby, Java, or JavaScript.

Leads complex software engineering initiatives, providing technical direction and architectural guidance to ensure scalable and robust solutions.

This role owns the full arc of client relationships, operating across pre-sales pitching, project scoping, research operations, AI product builds, and productization feedback loops. It requires end-to-end ownership and cross-functional collaboration to ensure successful client outcomes.

This role provides technical expertise during both pre-sales and post-sales phases, helping customers understand and implement Pendo's product. The engineer will conduct demos, support technical evaluations, and assist with onboarding and troubleshooting, requiring deep product knowledge and customer-facing skills.

This role involves developing and maintaining Pendo's full-stack web applications, covering both frontend and backend components. The engineer will collaborate with product teams to build new features, optimize performance, and ensure scalability, requiring proficiency in modern web technologies.

This contractor role involves deploying Pendo Predict, an AI-driven product analytics solution, at customer sites. The engineer will work closely with clients to integrate the product, customize features, and ensure successful adoption, requiring strong technical and communication skills.