Senior Growth Operative

Serves as a trusted advisor to new Outreach customers, ensuring exceptional onboarding and implementation experiences. Provides strategic insight on platform best practices, GTM strategy, and technical configuration, using AI to streamline discovery and identify adoption risks while collaborating across Sales, Product, and Engineering.

This role blends traditional Customer Success responsibilities with a strong focus on AI enablement, insights, and automation. The Senior GTM AI Advisor partners with customers to maximize platform value, driving AI feature adoption and moving them from manual to intelligent workflows. Success is measured by Net Revenue Retention, Gross Retention, and AI adoption metrics.

This role owns the entire customer lifecycle from technical pitch and onboarding to QBRs, adoption, optimization, renewals, and account expansion. The lead drives customer success and growth by ensuring seamless delivery and value realization.

This executive role owns the entire post-sale client experience across Activation, Measurement, and Audiences, unifying Account Management and Operations into a single high-performing organization. The SVP is accountable for retention, expansion, net revenue retention, and building scalable systems, tooling, and AI-driven automation to replace manual heroics. This leader must bring deep operational rigor, AI fluency applied to client-facing workflows, and the ability to scale a team through stage transitions.

This role partners with sales teams to translate complex client challenges into structured programs of work, providing technical and domain credibility from pitch to delivery. It focuses on operational execution and client success, ensuring seamless project delivery.

This role drives execution of high-impact research initiatives, partnering directly with customers to translate objectives into actionable consumer insights. The focus is on delivering real human voice data to AI systems for enterprise clients, requiring strong research and data interpretation skills.

This strategic and results-driven marketer sits at the intersection of product positioning, sales enablement, and go-to-market execution. The role is responsible for driving market adoption and revenue growth through effective marketing strategies.