Senior GTM AI Advisor (Customer Success Manager)

This specialist post-sales enablement role focuses on delivering high-impact enablement and adoption services across OpenAI's product suite, including ChatGPT Enterprise and Agents. You'll design and deliver enablement experiences, lead live workshops, and serve as a Subject Matter Expert for designated product areas. Success means accelerating customer confidence, increasing product adoption, and helping customers translate product features into tangible outcomes across teams and business functions.

This role owns deployment and activation success for a portfolio of customers, embedding deeply into their organizations to drive AI adoption. The lead builds champion networks, runs workshops and training sessions, and designs activation strategies that turn AI investment into measurable outcomes. They partner with transformation leads to identify the right capabilities for each use case.

This leadership role builds the data science foundation for Technical Success, defining metrics, models, and decision systems to scale customer adoption. The lead will develop AI/ML-powered intelligence products connecting account health, product usage, and field actions, and build a small team over time. Requires hands-on technical leadership, experience with customer analytics, and strong business acumen.

Hybrid role responsible for onboarding, relationship management, and strategic guidance for customers, with a focus on driving engagement and renewals. Requires account management experience and digital marketing expertise.

This role leads go-to-market enablement for Outreach, developing and executing training programs for sales and customer-facing teams. The Senior Manager will equip the GTM organization with the knowledge and skills to effectively sell and support the Outreach platform.

Manages a portfolio of strategic accounts for Outreach's Managed Services team, focusing on building customers' AI Agents beyond initial implementation. Drives adoption, configures the platform, troubleshoots issues, and grows Amplify credit and product consumption, working US hours from Hyderabad.

Provides Tier 3 technical support for Outreach, acting as a subject matter expert in at least one product area and resolving the most complex technical issues. Collaborates with Product Engineering and Technical Account Management, and plays a central role in mission-critical incident management.