CU
CustomersAI· HQ in USA

Customer Success Manager

Location: Boston, MA Hybrid · Category: Customer Success & Client Operations · Seniority: Mid-Level · Posted: June 4, 2026 · Verified: Sep 13, 2026

Role Overview & Description

Hybrid role in Boston focused on driving customer success, onboarding new clients, and building strong relationships to ensure high engagement and strong renewal rates. Requires account management or customer success experience, with digital marketing expertise a strong plus. Responsible for providing strategic guidance and actionable insights to optimize client campaigns.
Source & Transparency: This position was structured directly from the publicly accessible career portal of CustomersAI. Details on the employer’s original job posting are authoritative. Polaris7 charges no placement fees and conducts no candidate screening.

About the company

CU

CustomersAI

customers.ai

Identity resolution and lifecycle marketing software for ecommerce teams.

Similar Positions in DACH

Related roles across advertising, media, and data

Re-check scheduledHamburg / Köln / München / StuttgartCustomer Success & Client OperationsMid-Level

Customer success manager role, managing client relationships and driving satisfaction with digital marketing services.

More Positions at CustomersAI

3 more open roles

Verified 6d agoBoston, MA, or remoteRemoteEngineering & DevelopmentSenior

Senior engineering role building mobile AI chatbots with machine learning to automate conversion on mobile websites. Reports to CTO and requires 4-6 years of professional coding experience with minimal oversight. Tech stack includes Linux, AWS, Azure, Docker, RoR, Node, Python, and React, with a focus on machine learning and AI.

Verified 6d agoRemote / UnspecifiedRemoteMarketing & GrowthMid-Level

High-output, execution-focused role running the content engine for a fast-growing AI martech startup. Responsible for sourcing, producing, publishing, and promoting content across channels, including co-marketing ebooks/webinars, case studies, newsletters, and social media. Requires 3-6 years of content marketing experience and comfort using AI tools to scale output.

Verified 6d agoRemote / UnspecifiedRemoteMarketing & GrowthEntry-Level

High-volume copywriting role producing 1-2 articles daily for the growth marketing blog and partner blogs, plus copy for Facebook ads, email campaigns, and chatbots. Requires 1-2 years of copywriting experience and a history of producing high quantities of content. Opportunity to learn from founder Larry Kim.