Senior Technical Support Specialist

This role manages and grows a portfolio of enterprise customers in the DACH region, ensuring they achieve their business goals using LinkedIn's solutions. The manager builds strong relationships, drives product adoption, and identifies upsell opportunities to maximize customer success and revenue.

This role owns the full arc of client relationships, operating across pre-sales pitching, project scoping, research operations, AI product builds, and productization feedback loops. It requires end-to-end ownership and cross-functional collaboration to ensure successful client outcomes.

This role partners with sales teams to translate complex client challenges into structured programs of work, providing technical and domain credibility from pitch to delivery. It focuses on operational execution and client success, ensuring seamless project delivery.

This Integration Engineer role focuses on leading technical implementations for clients' partner marketing programs, specifically within cross-border e-commerce marketplace projects. The engineer will design implementation plans, lead technical discussions, and collaborate with Sales and Customer Success teams to ensure smooth client onboarding. Key responsibilities include delivering platform training, troubleshooting technical issues, and managing media migration tasks throughout the client lifecycle.

Manages the end-to-end renewal process for Braze's customer contracts in Indonesia, focusing on Japanese-speaking accounts. Responsibilities include leading internal renewals, preparing pricing proposals, ensuring data integrity in CRM systems, and collaborating with Sales and Customer Success to mitigate churn and identify growth opportunities. Requires strong analytical skills, Salesforce experience, and native-level Japanese proficiency.

This Technical Support Engineer role serves as the primary technical escalation point within Braze's Global Technical Support Engineering team. The engineer will investigate and resolve highly technical customer issues, review SDK integration code, build custom data export/migration scripts, and collaborate closely with Product Engineering. Requires 2-3 years of experience developing web/mobile applications and supporting technical products in a SaaS B2B environment.

This role owns the industry marketing strategy for Braze's Retail & Consumer Goods vertical, developing the narrative, positioning, and go-to-market plays. The lead will partner with sales, product, and customer success teams to drive retail pipeline and win rates, and will lead retail product launches. This position requires deep retail industry knowledge and executive storytelling skills, with a focus on creating scalable assets for the field.