Technical Account Manager

This is the first Technical Account Manager hire, responsible for owning the technical health of existing customer accounts, including configuration, tracking, integrations, and data pipelines. The role involves proactive risk identification, diagnosing data quality issues, and coordinating escalations through Support and Solutions Engineering. Requires experience in a technical post-sale role, strong troubleshooting skills, and fluency with data flows, APIs, and ecommerce infrastructure.

Serve as the technical point of contact for enterprise clients, ensuring successful implementation and ongoing support. Troubleshoot issues and collaborate with internal teams to enhance client satisfaction.

This role serves as the main point of contact for clients, ensuring technical support and account management. Focused on client satisfaction and retention in the ad tech space, the Technical Account Manager bridges client needs with internal technical teams.

Provides technical guidance and support to enterprise clients, ensuring successful adoption and satisfaction with the company's solutions.

Manages the end-to-end renewal process for Braze's customer contracts in Indonesia, focusing on Japanese-speaking accounts. Responsibilities include leading internal renewals, preparing pricing proposals, ensuring data integrity in CRM systems, and collaborating with Sales and Customer Success to mitigate churn and identify growth opportunities. Requires strong analytical skills, Salesforce experience, and native-level Japanese proficiency.

This Technical Support Engineer role serves as the primary technical escalation point within Braze's Global Technical Support Engineering team. The engineer will investigate and resolve highly technical customer issues, review SDK integration code, build custom data export/migration scripts, and collaborate closely with Product Engineering. Requires 2-3 years of experience developing web/mobile applications and supporting technical products in a SaaS B2B environment.

This role owns the industry marketing strategy for Braze's Retail & Consumer Goods vertical, developing the narrative, positioning, and go-to-market plays. The lead will partner with sales, product, and customer success teams to drive retail pipeline and win rates, and will lead retail product launches. This position requires deep retail industry knowledge and executive storytelling skills, with a focus on creating scalable assets for the field.