Senior Technical Account Manager

Manages the technical account management team to ensure customer success and adoption for enterprise clients. Oversees onboarding, implementation, and ongoing support processes.

Serves as the technical point of contact for key accounts, ensuring successful adoption and satisfaction. Troubleshoots issues, provides guidance, and advocates for customer needs.

This is the first Technical Account Manager hire, responsible for owning the technical health of existing customer accounts, including configuration, tracking, integrations, and data pipelines. The role involves proactive risk identification, diagnosing data quality issues, and coordinating escalations through Support and Solutions Engineering. Requires experience in a technical post-sale role, strong troubleshooting skills, and fluency with data flows, APIs, and ecommerce infrastructure.

This role serves as the main point of contact for clients, ensuring technical support and account management. Focused on client satisfaction and retention in the ad tech space, the Technical Account Manager bridges client needs with internal technical teams.

Leads business development strategy and execution, focusing on building partnerships and driving revenue growth. Requires senior-level experience in sales and business development with a focus on strategic initiatives.

Develops and manages alliances and partnerships to expand market reach and enhance business opportunities.

Designs and implements security architecture to protect enterprise systems and data, ensuring robust defense against cyber threats.