Airship
Mobile-first customer experience and journey orchestration software for enterprises.
Available information varies by company and source.
Profile record updated:
Company facts
- Official name
- Airship Group, Inc.
- Entity type
- COMPANY
- Founded
- 2009
- Headquarters
- San Francisco, California, United States
- Company size
- 201–500
- Market role
- MarTech Vendor
- Official website
- airship.com
What Airship does
Airship operates a B2B SaaS model centred on enterprise software for lifecycle marketing and customer engagement. It creates value by helping brands manage cross-channel messaging, automate journeys, personalise experiences, run experiments and improve retention and conversion, while reducing engineering reliance through no-code tooling. The company has broadened its product scope through acquisitions in mobile CRM, experimentation, conversational commerce and app store optimisation.
Category differentiation
This is the enterprise customer engagement software company Airship, not an aviation business or a generic AI model provider. It competes in mobile-first MarTech and customer journey orchestration rather than open-web advertising technology.
Strategic context
AI-supported assessment from the existing company research; distinguish interpretation from sourced facts.
Airship is a private US software company that sells a mobile-first customer experience platform for enterprises. Its platform helps brands orchestrate customer journeys across app, web, email, SMS and mobile wallet touchpoints, combining marketing automation, audience management, experimentation, analytics and AI-driven optimisation in a single system. The business primarily serves enterprise marketing, CRM, product and growth teams in sectors such as retail, finance, media, travel and telecom.
Company news briefing
Briefing updated:
Airship has appointed Laura Zwahlen as Chief Revenue Officer to lead the company’s global commercial strategy. This leadership change follows the publication of research demonstrating that no-code native app experiences can double purchase frequency, yielding a 140% increase in conversions. These developments emphasise Airship’s focus on driving profitable growth and higher customer engagement through native mobile app optimisation.
Business model & monetisation
Airship monetises mainly through enterprise SaaS subscriptions for its customer experience platform. Pricing is a blend of annual platform licence fees and usage-based charges tied to messaging volume, active users and feature access, with higher-value packages including AI, analytics, experimentation and integrations. Additional revenue may come from premium modules acquired over time, such as app optimisation and commerce-related capabilities.
- Core customer experience platform licences
- Software Subscription
- Messaging and communication usage
- Pay-per-Use
- Premium AI, analytics and experimentation features
- Software Subscription
- App optimisation and adjacent modules
- Software Subscription
Products & capabilities
No products with linked sources are available in this view.
Products & market categories
Competitors & alternatives
- Netcore Cloud
B2B martech suite for engagement, data, email, and personalisation.
- Numberly
Enterprise CRM and marketing automation platform with managed services.
- Iterable
Enterprise SaaS for cross-channel customer engagement and lifecycle marketing.
Side-by-side comparisons
Recent recorded signals
Dates refer to the source publication. Older entries are historical context, not evidence of a new event.
Airship Named in 2026 Gartner Magic Quadrant for Multichannel Marketing Hubs
Platform · Recorded impact score: 2/5
Airship, a mobile-first customer experience company, announced its inclusion in the 2026 Gartner Magic Quadrant for Multichannel Marketing Hubs for the second consecutive year. The recognition highlights Airship's Experience Platform, which has also been cited six times in Gartner's Market Guide for Mobile Marketing Platforms. CEO Brett Caine attributes this to the company's focus on AI-driven customer experiences and measurable business outcomes. Airship recently launched Airship Decisioning AI, which enables in-the-moment decisions based on natural language input and context. The platform continues to advance agent-to-agent standards, real-time performance monitoring, and data warehouse interoperability. This recognition positions Airship among leading providers in the multichannel marketing hub space.
- Airship was named in the 2026 Gartner Magic Quadrant for Multichannel Marketing Hubs for the second consecutive year.
- Airship's Experience Platform has been recognized six times in the Gartner Market Guide for Mobile Marketing Platforms.
Careers & open positions
Open positions indexed from verified career portals and applicant tracking systems.
| Position | Department | Location | Posted |
|---|---|---|---|
| Senior Technical Account Manager(Senior) | Technical Account Management | Remote - U.S. | |
| Alliance and Partnership Manager(Mid-Level) | Sales | Remote - London | |
| Technology Partnerships Manager(Mid-Level) | Sales | Remote - U.S. | |
| Campaign Services Specialist(Mid-Level) | Solutions | Remote - U.K. | |
| Enterprise Account Executive(Senior) | Sales | Remote - U.S. |
Explore company relationships
Questions about Airship
What is Airship?
Airship is a private B2B software company that provides a mobile-first customer experience platform for journey orchestration, messaging, experimentation and analytics.
Who uses Airship?
Large enterprise marketing, CRM, product and growth teams use Airship to manage customer engagement across apps, web, email, SMS and related channels.
How does Airship make money?
Airship primarily makes money through enterprise SaaS subscriptions, with likely additional usage-based charges for messaging volume and premium feature access.
Sources & coverage
This profile uses public, official and technically observable information. Missing information does not prove that a product or relationship does not exist. The list below does not imply that every profile statement has been verified.
25 publicly documented primary sources and citations linked across the market graph.
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