Professional Services Manager - Technical Account Management

Provides technical guidance and support to enterprise clients, ensuring successful adoption and satisfaction with the company's solutions.

This Technical Account Manager role is responsible for onboarding new customers onto the Smartly platform, ensuring smooth setup, launch, and scaling of their advertising campaigns. The manager will serve as the primary technical and operational point of contact, owning end-to-end campaign delivery from briefing through QA, launch, and early optimization. The role requires strong knowledge of programmatic and social advertising, including campaign structures and optimization levers across major platforms, and the ability to work Eastern Time hours from Manila.

Manages technical relationships with clients, ensuring their needs are met through technical expertise and customer service. Acts as a liaison between clients and internal teams to resolve issues and drive satisfaction.

Manages key client accounts in the adtech space, ensuring satisfaction while driving revenue growth through strong relationships and identification of upsell opportunities. Focuses on retention and expansion within an existing book of business.

Leads a team of solutions engineers supporting enterprise sales for AfterShip's platform. Drives technical demonstrations and proof-of-concepts to showcase product capabilities and close deals.

This role analyzes revenue data to inform pricing, packaging, and go-to-market strategy for AfterShip, supporting cross-functional teams with data-driven insights to optimize revenue growth. The analyst will focus on revenue metrics and strategic decision-making.

Owns customer lifecycle marketing programs to drive engagement and retention for AfterShip's post-purchase platform. Leverages data and automation to optimize touchpoints and improve customer lifetime value.