Senior Customer Success Manager

This Senior Customer Success Manager, CRM role at Zeta Global serves as a strategic partner to enterprise clients, helping them maximize value from Zeta's marketing technology solutions. The role owns client relationships, drives loyalty and lifecycle marketing strategies, analyzes campaign performance, and leads strategic business reviews. Requires 5+ years in customer success or account management within MarTech/SaaS, strong understanding of email marketing and marketing automation, and experience with platforms like Salesforce Marketing Cloud, Adobe Campaign, Braze, or Iterable.

This role manages and grows relationships with key clients, ensuring satisfaction and retention. It requires experience in customer success, account management, and strategic client planning.

This Customer Success Manager role at Zeta Global acts as a strategic advisor and primary point of contact for a portfolio of clients, owning retention and revenue growth. The role involves developing data-driven marketing strategies, leading QBRs, driving platform adoption, and coordinating cross-functional execution. Requires 3-5 years in customer success or account management, experience with email and digital marketing programs, and familiarity with marketing automation or ESP platforms.

This Customer Success Manager role focuses on the critical early stages of client accounts, partnering directly with brands to develop program and partner strategy. The role balances proactive account monitoring and relationship building with reactive training and product support, aiming to establish a strong foundation for immediate success and sustainable growth. Requires 3+ years of affiliate marketing experience and a solid understanding of the digital marketing ecosystem.

This role manages the platform engineering team, overseeing the development and scalability of Zappi's core infrastructure. The focus is on ensuring the reliability and performance of the insights platform that supports global clients, requiring expertise in cloud infrastructure, containerization, and automation.

This role is responsible for quality assurance within the engineering team, focusing on test automation and ensuring software reliability for Zappi's consumer insights platform. It supports the company's agile development and test-and-learn approach to innovation research, requiring experience with automated testing tools and CI/CD pipelines.

This senior leadership role leads the account management team to drive growth and retention across Zappi's enterprise client base. The Director focuses on strategic partnerships, revenue expansion, and shaping the overall customer experience and commercial strategy.