Senior Customer Success Manager

Manages a portfolio of client accounts, ensuring high satisfaction and retention. Drives account growth through strategic partnerships and proactive support.

Leads customer success initiatives for key accounts, developing strategies to maximize client value and retention. Mentors junior team members and drives process improvements.

Manages client relationships to ensure satisfaction and retention, acting as a liaison between clients and internal teams. Supports account growth and retention initiatives.

This role serves as the central link between the agency, clients, and partners, managing projects from classic and digital campaigns to TVC productions and website projects. Responsibilities include independent project management, budget control, client meetings, and process optimization. Requires at least 3 years of agency experience, strong communication skills, and proficiency in project management tools and MS Office/Keynote.

This role provides B2B insights consulting for the DACH region, delivering data-driven research and strategic recommendations to clients. It requires strong analytical skills and experience in market research or consulting.

This role designs and executes B2B research studies for the DACH region, delivering actionable insights to clients. It requires strong research methodology expertise and deep B2B domain knowledge to translate data into strategic recommendations.

This role leads the research team for the DACH region, focusing on B2B projects. It requires team leadership experience, research expertise, and the ability to drive high-quality deliverables.