Senior Customer Success Manager

Manages key client relationships, ensuring they derive maximum value from Zappi's insights platform and driving retention and expansion. This role is critical for maintaining high customer satisfaction and supporting the company's test-and-learn methodology.

This role manages and nurtures relationships with existing enterprise customers, ensuring high satisfaction, retention, and product adoption. The Senior Customer Success Manager will drive renewals, identify growth opportunities, and act as the customer's advocate within the company.

This role manages a portfolio of high-value clients, ensuring satisfaction, growth, and long-term retention. The manager acts as a trusted advisor, driving product adoption, identifying new business opportunities, and coordinating seamless execution of customer needs with internal teams.

This Client Experience Operations Manager supports the delivery of media dashboards and audience creation across multiple client accounts. The role involves project management, overseeing pixel/tag implementation, and coordinating with analytics teams to ensure accurate media tracking and attribution. Requires 3-5 years of project management experience in a marketing/advertising agency environment.

This is a strategic account management role acting as the linchpin between presales strategy and post-sales execution for Zeta's clients. The Strategic Account Director will build deep client relationships, develop strategic roadmaps, and deliver actionable insights from the Zeta Marketing Platform. The role requires 8+ years of experience in strategic account management or marketing strategy, with expertise in leveraging first-party data for marketing insights.

This Application Platform Architect role is responsible for designing the foundational architecture for all applications and services at Zeta Global. The architect will define standards, select technologies, and guide development of core platform components including microservices, APIs, and shared libraries, with a focus on enabling AI agents and agentic workflows. Requires 10+ years of software engineering experience, with 3-5 years in a lead architect role, and deep expertise in microservices, cloud-native services, and AI/ML frameworks.