Senior Customer Success Manager - DACH & North

This role drives new product attachment and growth within existing key customer accounts through onboarding, upselling, and cross-selling. The Customer Success Manager will build strong relationships, monitor usage trends to mitigate renewal risks, and negotiate contract terms. Fluency in German is required to support customers in the region.

Owns a portfolio of 5-15 advertiser accounts end-to-end, growing revenue by tuning ROAS targets per offer, geo, and OS using Hex/SQL, Amplitude, Looker Studio, and the internal Freecash AI. Acts as the bridge between commercial and technical teams, debugging cost-data drift and pushing engineering for fixes before advertisers complain. Documents playbook improvements and works closely with the Director/CEO on KPI reviews.

This role manages enterprise customer relationships for German-speaking clients, ensuring they achieve value from Datadog's products. The CSM will drive adoption, retention, and growth, acting as a trusted advisor and coordinating with internal teams.

The Enterprise Account Executive for DACH & Nordics drives new business and expands revenue within large enterprise accounts in the German-speaking and Nordic regions. The role requires strategic selling, pipeline management, and deep understanding of the regional market.

This Senior Data Engineer role focuses on building and maintaining data pipelines and semantic layers to support Marketing and Go-to-Market teams at Amplitude. The engineer will integrate CRM, marketing automation, and advertising data using Fivetran, dbt, and Snowflake, and develop context layers for AI-enabled analytics. Responsibilities include ensuring data correctness, owning projects end-to-end, and partnering with business stakeholders to translate requirements into technical solutions.

Provide enterprise-level support to Amplitude customers by researching, diagnosing, troubleshooting, and resolving issues in an accurate and timely manner. Answer and escalate support tickets via email and chat, ensuring all tickets meet service level agreements, including on-call weekend support. Work closely with Customer Success Managers to drive data trust in key accounts and create/update technical documentation as the product evolves.

Build and evolve the Quote-to-Cash systems behind how Amplitude sells, contracts, and provisions customers, writing production code and developing integrations. Design, develop, and maintain Quote-to-Cash solutions using Apex, Lightning Web Components, SOQL, and Salesforce Flow, building and extending CPQ capabilities for product launches, pricing, bundling, and renewals. Diagnose complex quoting, contracting, order, and entitlement defects, implementing root-cause fixes with regression tests and partnering with Sales Finance and business stakeholders.