Senior Customer Success Manager - DACH & North

This role drives new product attachment and growth within existing key customer accounts through onboarding, upselling, and cross-selling. The Customer Success Manager will build strong relationships, monitor usage trends to mitigate renewal risks, and negotiate contract terms. Fluency in German is required to support customers in the region.

Verantwortlich für ein Portfolio von 5-15 Werbekundenkonten, Steigerung des Umsatzes durch Optimierung der ROAS-Ziele pro Angebot, Geo und Betriebssystem mit Hex/SQL, Amplitude, Looker Studio und der internen Freecash AI. Fungiert als Brücke zwischen kommerziellen und technischen Teams, debuggt Kosten-Daten-Abweichungen und drängt Engineering auf Fixes, bevor Werbetreibende sich beschweren. Dokumentiert Playbook-Verbesserungen und arbeitet eng mit dem Director/CEO bei KPI-Reviews zusammen.

This role manages enterprise customer relationships for German-speaking clients, ensuring they achieve value from Datadog's products. The CSM will drive adoption, retention, and growth, acting as a trusted advisor and coordinating with internal teams.

Als Enterprise Account Executive für DACH & Nordics treibst du Neugeschäft und Umsatzwachstum in großen Enterprise-Accounts im deutschsprachigen und nordischen Raum voran. Die Rolle erfordert strategischen Vertrieb, Pipeline-Management und ein tiefes Verständnis des regionalen Marktes.

This Senior Data Engineer role focuses on building and maintaining data pipelines and semantic layers to support Marketing and Go-to-Market teams at Amplitude. The engineer will integrate CRM, marketing automation, and advertising data using Fivetran, dbt, and Snowflake, and develop context layers for AI-enabled analytics. Responsibilities include ensuring data correctness, owning projects end-to-end, and partnering with business stakeholders to translate requirements into technical solutions.

Provide enterprise-level support to Amplitude customers by researching, diagnosing, troubleshooting, and resolving issues in an accurate and timely manner. Answer and escalate support tickets via email and chat, ensuring all tickets meet service level agreements, including on-call weekend support. Work closely with Customer Success Managers to drive data trust in key accounts and create/update technical documentation as the product evolves.

Build and evolve the Quote-to-Cash systems behind how Amplitude sells, contracts, and provisions customers, writing production code and developing integrations. Design, develop, and maintain Quote-to-Cash solutions using Apex, Lightning Web Components, SOQL, and Salesforce Flow, building and extending CPQ capabilities for product launches, pricing, bundling, and renewals. Diagnose complex quoting, contracting, order, and entitlement defects, implementing root-cause fixes with regression tests and partnering with Sales Finance and business stakeholders.