Technical Support Engineer

This Product Support Specialist supports customers in end-to-end engagement, including onboarding, account setup, debugging issues, and feature and integration discovery. The role involves investigating and resolving inbound customer issues across email, Slack, Twitter, and Reddit, and partnering with engineering to document and reproduce bugs. Requires excellent communication skills, experience troubleshooting technical issues including APIs and integrations, and familiarity with SQL, JavaScript, and GitHub.

This role provides technical support and troubleshooting for enterprise customers, ensuring system reliability and resolving complex issues. The engineer will work with cloud infrastructure and APIs, collaborating with internal teams to improve service delivery.

Provide technical support to customers using CallMiner's platform, troubleshooting issues and ensuring high customer satisfaction. Collaborate with engineering teams to resolve complex technical problems.

This senior technical support role provides advanced troubleshooting and resolution for complex customer issues. The engineer will collaborate with product and engineering teams to ensure high customer satisfaction and system reliability.

This Senior Data Engineer role focuses on building and maintaining data pipelines and semantic layers to support Marketing and Go-to-Market teams at Amplitude. The engineer will integrate CRM, marketing automation, and advertising data using Fivetran, dbt, and Snowflake, and develop context layers for AI-enabled analytics. Responsibilities include ensuring data correctness, owning projects end-to-end, and partnering with business stakeholders to translate requirements into technical solutions.

Build and evolve the Quote-to-Cash systems behind how Amplitude sells, contracts, and provisions customers, writing production code and developing integrations. Design, develop, and maintain Quote-to-Cash solutions using Apex, Lightning Web Components, SOQL, and Salesforce Flow, building and extending CPQ capabilities for product launches, pricing, bundling, and renewals. Diagnose complex quoting, contracting, order, and entitlement defects, implementing root-cause fixes with regression tests and partnering with Sales Finance and business stakeholders.

Own and manage a territory focused on landing and expanding emerging enterprise accounts, sourcing opportunities and driving evaluations from early stages to close. Conduct discovery calls, customized demos, and presentations to prospective customers, effectively selling the value of Amplitude to key stakeholders while navigating complex sales cycles. Collaborate with SDRs, Solutions Consultants, and Customer Success to meet or exceed quarterly and annual targets.