SH
ShowHeroes· HQ in Brunnenstr. 154, 10115 Berlin

2nd Level Support Manager

Location: Milan · Category: Customer Success & Client Operations · Seniority: Mid-Level · Posted: September 20, 2026 · Verified: Sep 20, 2026

Role Overview & Description

Provides advanced technical support and resolves complex client issues in a hybrid model based in Milan, ensuring high-level customer satisfaction.
Source & Transparency: This position was structured directly from the publicly accessible career portal of ShowHeroes. Details on the employer’s original job posting are authoritative. Polaris7 charges no placement fees and conducts no candidate screening.

About the company

SH

ShowHeroes

showheroes.com

Video-first publisher monetisation and contextual advertising platform.

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