COMPANY

nexum

nexum is a digital consultancy delivering strategy, CRM, commerce and experience implementation.

Analyst Perspective

nexum AG is a German digital consultancy and agency that helps organisations plan, build and operate digital customer experiences. Its offer spans strategy and innovation, CRM and marketing automation, data and web analytics, conversion optimisation, commerce solutions, website and CMS implementation, software architecture, content services, and performance-oriented digital communications. The business primarily serves business customers rather than consumers, especially enterprise and mid-market marketing, commerce, digital transformation, IT and product teams. The company makes money through consulting engagements, implementation projects and ongoing managed services rather than through a standalone software subscription product. Its value proposition is end-to-end delivery across strategy, UX, technology and operations, with evidence of platform implementation work around CRM, CMS, e-commerce and cloud-oriented system landscapes. Financial evidence also indicates a small but active inorganic growth strategy, including acquisitions and minority strategic investments tied to capability expansion and international reach.

Analyst Signal Briefing

Archived (Stand: 2 Jul 2026)

No new strategic signals in the last 90 days. Showing historical briefing.

nexum AG continues to target the DACH mid-sized market as a leading owner-managed digital full-service provider under the leadership of Dr. Michael Klinkers, Georg Kühl, and Dirk Steinmetz. The agency is prioritising long-term partnerships and innovation, recently evidenced by its implementation of Braze as a customer engagement tool for Melitta AVOURY. This project facilitates the brand’s transition into the lifestyle sector by enhancing digital engagement, reflecting nexum’s broader strategy of deploying specialist MarTech solutions for consumer brands.

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Category Differentiation

nexum is a digital consultancy and agency, not a standalone CRM, CMS or marketing automation software vendor. It should also be distinguished from pure media agencies because its scope includes strategy, implementation, commerce and technology operations.

nexum: About

nexum operates as an agency and consultancy that sells digital transformation services to organisations. It creates value by combining advisory, design, implementation and operational support across customer experience, commerce, CRM, analytics and digital platforms. Revenue is generated from scoped projects, transformation programmes, systems integration work, and recurring managed-service relationships, with acquisitions used selectively to add delivery capacity and geographic coverage.

How nexum Works & Monetises

Business model analysis and core revenue streams

nexum monetises through service fees rather than a pure software licence model. The main mechanisms are project-based consulting fees for strategy, UX, analytics and company building; implementation fees for CRM, CMS, websites, commerce platforms and architecture work; and recurring retainers or managed-service contracts for optimisation, marketing automation, performance marketing and operational support. Pricing is likely bespoke and tied to scope, duration, team composition, integration complexity and the enterprise platforms being implemented.

Revenue Channels

Digital strategy and transformation consultingService Fee
CRM, commerce, CMS and platform implementation projectsService Fee
Managed services, optimisation and operational supportService Fee
Performance marketing and media-related servicesService Fee
Company building and innovation supportService Fee

Side-by-Side Comparisons

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nexum: Key Competitors & Alternatives

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Recent Signals (nexum)

AdzineFeb 4, 2010

REWE Group hat Internetauftritt überarbeitet

REWE Group, a Cologne-based retail and tourism group, relaunched its website with a new design to guide visitors more quickly to relevant content. The project was implemented by nexum AG, handling requirements analysis, concept, design and development, and it relied on TYPO3 with custom extensions to improve content presentation, the job postings area, media database, and site search. The collaboration aimed for a transparent, user-focused experience across the site, with Open Source software tailored to REWE's needs. Stephan Ritter of nexum AG called the project a benchmark in corporate communications, noting agile methods enabled high-quality results. Martin Brüning, head of Corporate Communications at REWE Group, stressed the importance of a partner able to adapt Open Source projects to specific requirements, especially regarding user experience. The release underscores usability and added value for online visitors from project start to final rollout.

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AdzineNov 25, 2009

Höhere Konversionsrate mit automatischer Empfehlungsengine

Otto's German online shop implemented a new self-learning recommendation engine (prudsys RDE) in August, delivering noticeably higher conversion rates than the previous solution. The engine analyzes not only carts but broader shopper behavior, such as click paths, to provide more targeted recommendations. Developed by nexum AG in collaboration with prudsys AG, the modular system lets Otto access additional algorithms and generate tips based on product description similarities or promotions. Implemented for the Otto online shop by Nexum and prudsys, the solution aims to present more relevant recommendations and enable tighter customer engagement. Andreas Frenkler, Otto's Head of E-Commerce, notes that the new engine increases conversion rates and average order value, setting a market benchmark for recommender marketing, even as Otto had been using auto-generated recommendations since 2002.

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AdzineSep 6, 2007

FC Köln mit neuer Webpräsenz

FC Köln has relaunched its website to deliver a refreshed web presence that integrates merchandise shop and ticketing functionality while adding new features such as an RSS feed. The RSS feed enables fans to automatically surface the latest FC content, potentially on their own sites. The relaunch aims to add value for different fan segments and tailor content more precisely. Stephan Johland, project manager at nexum AG, explains that the relaunch’s intent is to enhance fan engagement by offering targeted content and easier access to FC’s online offerings.

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nexum: Frequently Asked Questions

What is nexum?

nexum is a German digital consultancy and agency that helps organisations with strategy, CRM, commerce, websites, analytics, UX and digital operations.

Who uses nexum?

Its clients are mainly mid-market and enterprise organisations, including marketing, CRM, commerce, IT, product and digital transformation teams.

How does nexum make money?

It earns revenue from consulting projects, platform implementation work and recurring managed-service or optimisation retainers.

Company Facts

Founded
2007
Headquarters
Vogelsanger Straße 321a, 50827 Köln, Germany
Core Segment
Agency & Consultancy
Company Size
201–500
Official Link
nexum.com