Director, Business Systems and Integration

This Director role leads the Post Sales / Customer Experience (CX) business systems team, defining the strategic roadmap for the CX technology stack. The director will oversee business systems analysts and technical program managers, driving AI adoption across CX workflows and ensuring systems are built on a reliable data foundation. Responsibilities include managing vendor relationships, owning the CX technology transformation roadmap, and partnering with executive stakeholders to align technology with business objectives.

This role leads the evolution of Amplify's enterprise ecosystem, managing the 'Core 4' suite (NetSuite, Salesforce, Workday, Boomi) and related applications. The Director will architect a high-velocity delivery model, integrate AI-driven interventions and ML workflows across the value chain, and manage the technology delivery team, vendor relationships, and the SDLC process. This position bridges technical execution and business efficiency to drive innovation and data-led decision-making.

This leadership role oversees the development and implementation of IT and AI intelligent systems to support BBB National Programs' operations and mission. The director will drive technology adoption and innovation, aligning with the organization's strategic goals.

This Director of Engineering role leads the AI Functions product portfolio, which embeds AI and LLM-powered functions directly into SQL for analyzing structured and unstructured data. The director will own the architecture and design, set the strategic vision, drive accountability, and lead organizational structure evolution. This hybrid director/principal engineer role requires strong software engineering skills and experience managing and mentoring senior technical leaders.

This Customer Success Manager role manages key customer accounts, ensuring they derive maximum value from SugarAI's AI-driven CRM platform. The CSM drives adoption, retention, and growth by understanding customer goals and aligning product capabilities to deliver measurable outcomes. Requires strong relationship management and a deep understanding of CRM/CX solutions.

Creates clear, comprehensive documentation for customers, partners, and employees within the Knowledge Management team. Collaborates with Product Managers, Engineers, and Designers throughout the product lifecycle, championing the user perspective and driving adoption of AI-powered tools. Requires a software background, technical writing experience, and strong critical thinking skills.

This Account Executive role focuses on acquiring new logos for SugarAI, driving new business revenue through direct sales. The position involves managing the full sales cycle and building relationships with prospective customers to expand market share.