Software Technical Writer

Creates technical documentation for APIs and developer platforms, requiring strong writing skills and understanding of software development. Focuses on enabling developers through clear, accurate documentation.

Develops product guides, API documentation, and FAQs for SaaS platforms, focusing on lifecycle management and clear communication of technical features. Collaborates with cross-functional teams and mentors other writers to ensure high-quality, user-centric documentation.

This role involves creating and maintaining technical documentation for Hume's APIs and developer platform. The writer will produce clear, comprehensive guides and references to help developers integrate emotion AI into their applications.

Creates technical content such as blog posts, documentation, and case studies, translating complex AI concepts into accessible content. Requires strong writing skills and understanding of AI.

This Customer Success Manager role manages key customer accounts, ensuring they derive maximum value from SugarAI's AI-driven CRM platform. The CSM drives adoption, retention, and growth by understanding customer goals and aligning product capabilities to deliver measurable outcomes. Requires strong relationship management and a deep understanding of CRM/CX solutions.

This Director of Business Systems and Integration oversees internal business applications, integrations, and the platforms connecting them, reporting to the VP of IT. The role modernizes system connectivity, establishes integration strategy and governance, and leads the team in delivering predictable, transparent work. The Director also drives the adoption of AI-enabled capabilities across internal systems and workflows, requiring both strategic and hands-on execution.

This Account Executive role focuses on acquiring new logos for SugarAI, driving new business revenue through direct sales. The position involves managing the full sales cycle and building relationships with prospective customers to expand market share.