Senior Technical Writer

This role involves creating and maintaining technical documentation for Hume's APIs and developer platform. The writer will produce clear, comprehensive guides and references to help developers integrate emotion AI into their applications.

Develops product guides, API documentation, and FAQs for SaaS platforms, focusing on lifecycle management and clear communication of technical features. Collaborates with cross-functional teams and mentors other writers to ensure high-quality, user-centric documentation.

Contributes to the main product by writing and maintaining API documentation, improving the existing product API, and drafting technical assignments for developers. Requires programming experience and the ability to understand API documentation at a software developer level, with strong English proficiency.

Creates clear, comprehensive documentation for customers, partners, and employees within the Knowledge Management team. Collaborates with Product Managers, Engineers, and Designers throughout the product lifecycle, championing the user perspective and driving adoption of AI-powered tools. Requires a software background, technical writing experience, and strong critical thinking skills.

Manages client servicing operations to ensure satisfaction and retention, focusing on relationship management and service delivery. Requires strong client-facing skills and operational oversight.

Manages customer and regulatory relations, handling complaints and compliance issues within financial services. Requires experience in regulatory affairs and customer relationship management.

Monitors production operations during weekday graveyard shifts, handling alerts and escalations. Requires attention to detail and ability to work overnight.