Director, CX Business Systems

This Director of Business Systems and Integration oversees internal business applications, integrations, and the platforms connecting them, reporting to the VP of IT. The role modernizes system connectivity, establishes integration strategy and governance, and leads the team in delivering predictable, transparent work. The Director also drives the adoption of AI-enabled capabilities across internal systems and workflows, requiring both strategic and hands-on execution.

This Director of Enterprise Systems & Architecture role oversees the design and implementation of enterprise-wide systems and architecture. The director will align IT infrastructure with business goals, ensuring scalability and efficiency.

This leadership role oversees the development and implementation of IT and AI intelligent systems to support BBB National Programs' operations and mission. The director will drive technology adoption and innovation, aligning with the organization's strategic goals.

This Director-level role leads business operations, focusing on optimizing processes, driving efficiency, and supporting strategic initiatives. The role involves cross-functional collaboration and data-driven decision-making.

This Principal Customer Success Manager role is dedicated to the Financial Services vertical, driving adoption, retention, and growth for Braze's enterprise clients in this sector. The role involves strategic account management, executive relationships, and ensuring customers achieve measurable value from the Braze customer engagement platform. It requires deep domain expertise in financial services and a track record of managing complex, high-value accounts.

This senior software engineer role on the Decisioning Studio Integrations team focuses on building and maintaining integrations that connect Braze's customer engagement platform with external systems. The engineer will design scalable APIs, manage data flows, and ensure high reliability across the integration layer. The role requires deep experience in distributed systems, cloud-native development, and cross-team collaboration.

This role administers and manages the Atlassian suite of tools (Jira, Confluence) within Braze. The administrator will configure projects, workflows, permissions, and provide user support to ensure efficient collaboration across engineering and business teams. This position focuses on maintaining system health, implementing best practices, and optimizing the Atlassian environment for internal users.