Manager, Customer Success

Manages customer relationships for BRAME's gamification marketing platform, focusing on driving retention, adoption, and growth. Works within a MarTech SaaS environment to ensure client success.

This role owns the full customer lifecycle for Teamworks' Japan clients, from implementation and training through renewal and expansion, across the Hub, AMS, Strength & Conditioning, Recruiting, and Intelligence products. The CSM will drive renewals, upsell opportunities, and act as the primary bridge between the company and Japanese sports organizations, requiring fluency in Japanese and English. This is a first-of-its-kind role to build the company's presence in Japan, requiring deep knowledge of the Japanese sports ecosystem.

This role leads a customer success team, focusing on client satisfaction, retention, and product adoption. The manager will develop strategies to drive growth and manage a team of customer success managers.

Manages the customer success team, ensuring high client satisfaction and retention for the e-commerce platform. Oversees team performance and client relationship strategies.

This Principal Customer Success Manager role is dedicated to the Financial Services vertical, driving adoption, retention, and growth for Braze's enterprise clients in this sector. The role involves strategic account management, executive relationships, and ensuring customers achieve measurable value from the Braze customer engagement platform. It requires deep domain expertise in financial services and a track record of managing complex, high-value accounts.

This senior software engineer role on the Decisioning Studio Integrations team focuses on building and maintaining integrations that connect Braze's customer engagement platform with external systems. The engineer will design scalable APIs, manage data flows, and ensure high reliability across the integration layer. The role requires deep experience in distributed systems, cloud-native development, and cross-team collaboration.

This role administers and manages the Atlassian suite of tools (Jira, Confluence) within Braze. The administrator will configure projects, workflows, permissions, and provide user support to ensure efficient collaboration across engineering and business teams. This position focuses on maintaining system health, implementing best practices, and optimizing the Atlassian environment for internal users.