Observed Signal · Aug 4, 2026 · Hiring · Source: CMSWire · Impact: 2/5 · Sentiment: Neutral
Leadership Market: Avaya, ASAPP Name New CEOs on Consecutive Days
Avaya and ASAPP, two contact center technology vendors, announced new CEOs on consecutive days in August 2026. Avaya appointed Jeff Clarke, former CEO of Insurity, as CEO, succeeding Patrick Dennis who becomes executive chair. ASAPP appointed Katie Stein, former CEO of Atain, as CEO to scale its AI platform. These moves are part of a broader wave of leadership changes across CX and CCaaS vendors including NICE, Medallia, Five9, Verint, and Qualtrics since early 2025. Analysts commented on Clarke's background at Eastman Kodak and the pattern of private equity ownership and AI-driven transformation in the sector.
CEO appointments at two major CX/CCaaS vendors highlight ongoing leadership churn in the MarTech sector, potentially affecting product roadmaps and buyer confidence.
Wichtigste Kernpunkte & Evidenz
- Avaya appointed Jeff Clarke as CEO on Aug 3, 2026.
- ASAPP appointed Katie Stein as CEO on Aug 4, 2026.
- Jeff Clarke previously served as CEO of Insurity.
- Katie Stein previously served as CEO of Atain and CSO at Genpact.
- These appointments extend a series of CEO changes at CX/CCaaS vendors since 2025.
Verknüpfte Unternehmen
6 verknüpfte UnternehmenMedallia
Enterprise-Software f r Experience Management und kundenorientierte Insight-Workflows.
“The table below tracks confirmed CEO changes at some of the core CX and CCaaS vendors since January 2025....”
Five9
Cloud-Contact-Center-Software mit KI, Analytik und Telefonie.
“The table below tracks confirmed CEO changes at some of the core CX and CCaaS vendors since January 2025....”
Qualtrics
Enterprise-SaaS für Experience Management, Feedback-Analysen und automatisierte Workflows.
“The table below tracks confirmed CEO changes at some of the core CX and CCaaS vendors since January 2025....”
Verint
Enterprise CX automation software for AI-enabled contact-centre operations.
“The table below tracks confirmed CEO changes at some of the core CX and CCaaS vendors since January 2025....”
ASAPP
KI-native Software für das Kundenerlebnis in Enterprise-Contact-Centern.
“ASAPP, the New York-based AI contact center vendor, on Aug. 4 appointed Katie Stein as chief executive officer...”
NICE
Enterprise-Cloud-Software für Contact Center, Automatisierung und Customer-Experience-Analysen.
“The table below tracks confirmed CEO changes at some of the core CX and CCaaS vendors since January 2025....”
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