NICE

Sopra Steria Deploys NiCE CXone and Copilot

NiCE announced that Sopra Steria, a major European technology services company with 50,000 employees across 30 countries, has deployed NiCE’s CX AI platform (CXone) and Copilot for Agents to modernize its service center operations. The solution is integrated with Sopra Steria’s ITSM tools, Active Directory and monitoring systems, is deployed across multiple countries (France, Poland and India), supports over 2,000 employees and empowers roughly 800 agents. NiCE’s platform provides intelligent routing, interaction traceability, real-time dashboards for SLA management and cloud architecture for high availability and business continuity. The project — including prototyping, phased deployment, training and change management — was delivered in under three months and aims to improve efficiency, service quality and customer experience while maintaining GDPR compliance and enterprise security.

BluIP and NiCE unify UCaaS and CCaaS with AI

BluIP announced an expanded go-to-market partnership with NiCE to deliver an integrated Unified Communications as a Service (UCaaS) and Contact Center as a Service (CCaaS) solution. The integration combines BluIP Cloud PBX with NiCE CXone to enable migration from legacy on-prem telephony to a cloud PBX natively aligned with contact center operations. Features highlighted include centralized call recording, enterprise-wide analytics, AI-generated call summaries that transfer between CXone and BluIP, unified dashboards, and quality/interaction analytics applied across enterprise calls. The partnership aims to extend AI, compliance visibility and operational intelligence beyond the contact center into back-office and distributed teams.

NiCE Launches NiCE Labs AI Innovation Lab

NiCE announced NiCE Labs, a dedicated AI innovation lab unveiled at NiCE World in Orlando on June 9, 2026. The lab will combine advanced AI research, rigorous benchmarking, and rapid prototyping to accelerate 'agentic' customer experience capabilities for enterprise customers. NiCE Labs will operate across three pillars—Research & Benchmarking, Prototyping & Incubation, and AI Advocacy—working closely with customers, partners, academic institutions and model providers. Prototypes validated in the lab will feed NiCE’s Agentic Portfolio and product roadmap, while the lab will publish reference architectures, benchmark findings and other artifacts to guide enterprise adoption of trustworthy, governed AI for CX.