Five9

Five9 Names Three Senior Executives

Five9 announced three senior executive appointments effective June 29, 2026: Niranjan Vijayaragavan as Chief Technology Officer, Rob Hornish as Chief Sales Officer, and Sven Linsmaier as Executive Vice President, Transformation and Strategy. The hires align with Five9’s push on AI-driven customer experience; Niranjan will consolidate Product Engineering, Product Management, AI Automation and Architecture under his leadership. The release notes each appointee’s relevant prior experience (Nintex, Redaptive, Workday, Convex, among others). To ensure continuity, Panos Kozanian, Jonathan Rosenberg and Matthew Tuckness will remain with Five9 in advisory capacities during the transition.

Five9 Launches Voice AI Agents for Agentic Self-Service

Five9 announced a new release of Five9 Voice AI Agents, a purpose-built, agentic self-service voice AI product running on a redesigned architecture integrated with the Five9 Intelligent CX Platform. The release includes a proprietary "Agentic Voice Switch" for unifying speech, reasoning and voice generation on Five9’s carrier-grade telephony stack, enterprise governance features (including LLM blinding and post-call AI evaluations), secure tool-calling for real-time actions, multilingual low-latency voice, and capabilities for coordinated multi-agent orchestration. The product is paired with AI Agent Studio, a unified environment for building, testing, deploying and monitoring agents. Five9 cited research showing 65% of organizations have implemented at least one AI use case and 42% rank self-service automation as a top use case. Customer PODS reported early rollout gains and expects the agents to handle over 100,000 service calls by year-end.

Five9 Unveils Unified Workspace Availability ahead of ServiceNow Knowledge 2026

Five9 Fusion for ServiceNow creates a Unified Workspace for agents to manage all interactions in one screen, boosting productivity and customer experiences.