B2B Sales Engagement & Intelligence · B2B SaaS Provider
Verint
Enterprise CX automation software for AI-enabled contact-centre operations.
Available information varies by company and source.
Profile record updated:
Company facts
- Official name
- Verint Systems Inc.
- Entity type
- COMPANY
- Founded
- 1994
- Headquarters
- United States
- Company size
- 1,001–5,000
- Market cluster / sector
- B2B Sales Engagement & Intelligence
- Market role
- B2B SaaS Provider
- Official website
- verint.com
What Verint does
Verint develops proprietary enterprise CX software and commercialises a modular platform through sales-led contracts. Customers adopt platform applications for customer self-service, agent assistance, analytics, quality, knowledge and workforce workflows, then connect them to their existing contact-centre, CRM and enterprise-data environments. The shared CX Data Hub and cross-application workflow integrations increase product adoption and create expansion opportunities across the installed base.
Category differentiation
Verint is enterprise customer-experience and contact-centre automation software, not a foundational AI-model provider or a consumer chatbot. It is distinct from standalone CCaaS providers because it layers automation, analytics, quality, knowledge and workforce engagement across existing customer-service infrastructure.
Strategic context
AI-supported assessment from the existing company research; distinguish interpretation from sourced facts.
Verint Systems Inc. is a privately held enterprise software company operating under the Verint brand following the November 2025 Verint–Calabrio transaction. It provides a CX Automation Platform for contact centres and customer-facing operations, combining AI agents and bots, conversational self-service, interaction analytics, quality automation, knowledge automation, workforce engagement and a shared CX data foundation. Its products integrate with existing CCaaS, CRM and enterprise systems and support public-cloud, private-cloud and hybrid deployments. The company sells primarily to large enterprises, contact centres, customer-service organisations, business-process outsourcers, public-sector organisations and operational teams. Revenue is generated principally through recurring software subscriptions, supplemented by usage-linked pricing for selected voice and digital capabilities, deployment, onboarding, maintenance and support services. The portfolio now includes Calabrio workforce-management products within Verint’s workforce-engagement offering.
Company news briefing
Briefing updated:
Following its £1.6 billion ($2 billion) acquisition by Thoma Bravo and subsequent merger with Calabrio, Verint has launched its 'Agent Factory' orchestration environment alongside three new agentic AI capabilities at its Engage 2026 conference. These tools aim to unify hybrid human-AI workforces and streamline contact centre workflows. This product expansion comes as Verint reports a 21.2% year-over-year increase in AI annual recurring revenue (ARR) to $372 million for Q2 FYE 2026.
Business model & monetisation
Verint monetises predominantly through recurring annual enterprise software subscriptions. Approximately 80% of fiscal 2025 revenue came from subscription business. Commercial arrangements include subscription SaaS platform licences, usage-based charges for voice and digital interaction products, and deployment-specific licensing for private-cloud, on-premises and customer-cloud configurations. Verint Community pricing uses monthly page views and API calls in Verint Cloud deployments, while on-premises and any-cloud models use server and domain licensing. Implementation, onboarding, maintenance and support provide additional service revenue.
- Enterprise platform subscriptions
- Software Subscription
- Usage-based voice and digital interaction services
- Pay-per-Use
- Private-cloud, on-premises and any-cloud licences
- Software Subscription
- Implementation, onboarding, maintenance and support
- Service Fee
Products & capabilities
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Competitors & alternatives
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Enterprise SaaS platform for CRM, marketing, data, analytics, and workflows.
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Recent recorded signals
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Questions about Verint
What is Verint?
Verint is a privately held enterprise software company providing CX automation, AI agents, contact-centre analytics, quality, knowledge and workforce-engagement products.
Who uses Verint?
Large enterprises, contact centres, business-process outsourcers, public-sector organisations and customer-service teams use Verint.
How does Verint make money?
Verint earns recurring enterprise software subscription revenue, usage-linked fees for selected services, licences and implementation, maintenance and support fees.
Sources & coverage
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23 publicly documented primary sources and citations linked across the market graph.
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