Verint
Enterprise CX automation software for AI-enabled contact-centre operations.
Available information varies by company and source.
Profile record updated:
Company facts
- Official name
- Verint Systems Inc.
- Entity type
- COMPANY
- Founded
- 1994
- Headquarters
- United States
- Company size
- 1,001–5,000
- Market role
- B2B SaaS Provider
- Official website
- verint.com
What Verint does
Verint develops proprietary enterprise CX software and commercialises a modular platform through sales-led contracts. Customers adopt platform applications for customer self-service, agent assistance, analytics, quality, knowledge and workforce workflows, then connect them to their existing contact-centre, CRM and enterprise-data environments. The shared CX Data Hub and cross-application workflow integrations increase product adoption and create expansion opportunities across the installed base.
Category differentiation
Verint is enterprise customer-experience and contact-centre automation software, not a foundational AI-model provider or a consumer chatbot. It is distinct from standalone CCaaS providers because it layers automation, analytics, quality, knowledge and workforce engagement across existing customer-service infrastructure.
Strategic context
AI-supported assessment from the existing company research; distinguish interpretation from sourced facts.
Verint Systems Inc. is a privately held enterprise software company operating under the Verint brand following the November 2025 Verint–Calabrio transaction. It provides a CX Automation Platform for contact centres and customer-facing operations, combining AI agents and bots, conversational self-service, interaction analytics, quality automation, knowledge automation, workforce engagement and a shared CX data foundation. Its products integrate with existing CCaaS, CRM and enterprise systems and support public-cloud, private-cloud and hybrid deployments. The company sells primarily to large enterprises, contact centres, customer-service organisations, business-process outsourcers, public-sector organisations and operational teams. Revenue is generated principally through recurring software subscriptions, supplemented by usage-linked pricing for selected voice and digital capabilities, deployment, onboarding, maintenance and support services. The portfolio now includes Calabrio workforce-management products within Verint’s workforce-engagement offering.
Company news briefing
Briefing updated:
Following its £1.6 billion ($2 billion) acquisition by Thoma Bravo and subsequent merger with Calabrio, Verint has launched its 'Agent Factory' orchestration environment alongside three new agentic AI capabilities at its Engage 2026 conference. These tools aim to unify hybrid human-AI workforces and streamline contact centre workflows. This product expansion comes as Verint reports a 21.2% year-over-year increase in AI annual recurring revenue (ARR) to $372 million for Q2 FYE 2026.
Business model & monetisation
Verint monetises predominantly through recurring annual enterprise software subscriptions. Approximately 80% of fiscal 2025 revenue came from subscription business. Commercial arrangements include subscription SaaS platform licences, usage-based charges for voice and digital interaction products, and deployment-specific licensing for private-cloud, on-premises and customer-cloud configurations. Verint Community pricing uses monthly page views and API calls in Verint Cloud deployments, while on-premises and any-cloud models use server and domain licensing. Implementation, onboarding, maintenance and support provide additional service revenue.
- Enterprise platform subscriptions
- Software Subscription
- Usage-based voice and digital interaction services
- Pay-per-Use
- Private-cloud, on-premises and any-cloud licences
- Software Subscription
- Implementation, onboarding, maintenance and support
- Service Fee
Products & capabilities
No products with linked sources are available in this view.
Products & market categories
Technology
- Content Management System (CMS)
- Conversational AI & Chatbots
- Customer Relationship Management (CRM)
- Cloud Data Warehouse / Data Lake
- Digital Asset Management (DAM)
- Customer Experience (CX) / Voice of Customer (VoC)
- Customer Data & Clean Room Platform (CDP/DCR)
- Large Language Models (LLM) & AI
- Measurement & Analytics Platform
- Advertising Quality (Viewability, Brand Safety, Fraud)
- Productivity & Collaboration SaaS
Competitors & alternatives
- Observe.ai
Enterprise AI software for contact-centre automation and analytics.
- Five9
Cloud contact-centre software with AI, analytics and telephony.
Side-by-side comparisons
Recent recorded signals
Dates refer to the source publication. Older entries are historical context, not evidence of a new event.
Why More Customer Context Isn't Helping Agents Resolve Issues Faster
Customer Experience · Recorded impact score: 2/5
This editorial by Nixalkumar Patel argues that providing contact center agents with more customer context—such as profiles, interaction histories, and AI summaries—does not guarantee faster resolution. The article distinguishes between customer context (who the customer is) and resolution context (what is true now, what can be done, and who acts next). Verint's 2026 research of 1,000 agents shows 45% of calls require agents to search for information, consuming about three minutes per call. Salesforce reported that AI agent adoption in service organizations rose from 39% in 2025 to 66% in 2026, but fragmented data still limits outcomes. The author recommends building a 'resolution-ready agent view' that includes verified status, constraints, available actions, customer promises, ownership, and data freshness. He also suggests measuring time to verified transaction state and customer-promise accuracy alongside traditional metrics. MIT CISR's semantic layer research is cited to support consistent data definitions.
- Verint's 2026 research of 1,000 contact center agents found that 45% of calls require agents to search for information, consuming about 3 minutes per affected call.
- Salesforce reported in May 2026 that the share of customer service organizations using AI agents rose from 39% in 2025 to 66% in 2026.
Verint Launches Agent Factory for Hybrid AI Workforces
Conversational AI & CX Automation · Recorded impact score: 3/5
Verint announced Verint Agent Factory at Engage 2026, a new AI orchestration environment for customer experience (CX) automation that enables enterprises to build, configure and manage hybrid workforces composed of human and AI agents. The composable platform provides prebuilt and custom agent templates, centralized prompt management, access to multiple AI models including bring-your-own-model support, and integrated data connectivity and governance within the Verint CX Automation Platform. Verint positions Agent Factory to help organizations move from isolated AI experiments to production-ready, measurable CX workflows with human handoffs, faster deployment timelines and outcomes such as improved CSAT, reduced operational cost and stronger compliance.
- Verint announced 'Verint Agent Factory' at Engage 2026.
- Agent Factory is an AI orchestration environment for building, configuring and managing hybrid human + AI agent workforces within CX Automation.
Verint Launches Agentic AI Tools for Contact Centers
Agentic AI · Recorded impact score: 3/5
At its Engage 2026 conference in Las Vegas on June 23, Verint unveiled three new agentic AI capabilities—Workforce Intelligence, Desktop Intelligence, and Quality Intelligence—alongside Agent Factory, an AI orchestration environment. These tools aim to unify agent behavior, process efficiency, and outcome measurement in contact centers by connecting conversational insights with desktop actions and system workflows. Verint executives emphasized a move from fragmented point solutions to unified CX platforms that compound accuracy. The announcement follows Thoma Bravo's completed $2 billion all-cash acquisition of Verint in November 2025 and subsequent merger with Calabrio. Verint reported AI ARR of $372 million for Q2 FYE 2026, up 21.2% year-over-year.
- Verint launched three agentic AI capabilities: Workforce Intelligence, Desktop Intelligence, and Quality Intelligence.
- Verint unveiled Agent Factory, an AI orchestration environment for building and managing hybrid human-AI workforces.
Explore company relationships
Questions about Verint
What is Verint?
Verint is a privately held enterprise software company providing CX automation, AI agents, contact-centre analytics, quality, knowledge and workforce-engagement products.
Who uses Verint?
Large enterprises, contact centres, business-process outsourcers, public-sector organisations and customer-service teams use Verint.
How does Verint make money?
Verint earns recurring enterprise software subscription revenue, usage-linked fees for selected services, licences and implementation, maintenance and support fees.
Sources & coverage
This profile uses public, official and technically observable information. Missing information does not prove that a product or relationship does not exist. The list below does not imply that every profile statement has been verified.
23 publicly documented primary sources and citations linked across the market graph.
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