LivePerson
Enterprise conversational AI software for customer service and commerce.
Available information varies by company and source.
Profile record updated:
Company facts
- Official name
- LivePerson, Inc.
- Entity type
- COMPANY
- Founded
- 1995
- Headquarters
- 100 Park Avenue, New York, NY 10017
- Company size
- 501–1,000
- Market role
- MarTech Vendor
- Ticker
- LPSN
- Official website
- liveperson.com
What LivePerson does
LivePerson operates a B2B software model centred on a cloud platform for conversational customer engagement. It creates value by giving enterprises a unified system to automate, route, analyse and manage customer conversations across messaging and voice, while integrating with existing enterprise systems. Revenue is generated from recurring software contracts for platform access and modules, with additional monetisation from managed deployments, implementation and ongoing support services.
Category differentiation
LivePerson is an enterprise conversational AI and customer engagement software vendor, not a consumer messaging app or a foundational LLM provider. It competes more directly with contact-centre, CRM and customer service platforms than with general-purpose chat applications.
Strategic context
AI-supported assessment from the existing company research; distinguish interpretation from sourced facts.
LivePerson is a US-listed enterprise software company that provides conversational AI and customer engagement infrastructure for large organisations. Its core offering, Conversational Cloud, helps enterprises manage customer interactions across messaging and voice using AI automation, agent orchestration, analytics and integrations with CRM and contact-centre systems. The company sells primarily to enterprise customer experience teams, contact centres, digital commerce teams, operations leaders and IT stakeholders. The business monetises mainly through enterprise SaaS subscriptions sold on customised contracts, supplemented by managed services, implementation and support. Its value proposition is to help enterprises automate customer service and commerce conversations, improve agent productivity and use conversation data to optimise outcomes. Acquisitions such as BotCentral and Conversable indicate a historical expansion into enterprise chatbot and conversational commerce capabilities.
Company news briefing
Briefing updated:
Building on its established position in enterprise AI assurance, LivePerson has been acquired by SoundHound AI in a transaction completed on 4 September 2026, valued at an implied enterprise value of $250 million. This acquisition integrates LivePerson's digital messaging infrastructure with SoundHound's voice agentic AI to form a unified omnichannel conversational AI platform. Following the transaction, LivePerson's debt has been retired, and John Collins has been appointed as CFO of the combined, debt-free entity.
Business model & monetisation
LivePerson primarily uses a recurring enterprise SaaS model with quote-based pricing for its conversational platform and modules. Commercial terms likely scale by deployment scope such as conversation volume, seats, channels, integrations and AI functionality. It also earns service revenue from managed offerings such as LP 360, plus implementation, configuration and support work, creating a mix of subscription and service-fee income.
- Conversational Cloud platform subscriptions
- Software Subscription
- Analytics and insight modules
- Software Subscription
- Managed deployments and LP 360
- Service Fee
- Implementation and support services
- Service Fee
Products & capabilities
No products with linked sources are available in this view.
Products & market categories
Competitors & alternatives
- Lime
Swedish B2B SaaS provider for CRM and customer communications.
- ASAPP
AI-native customer experience software for enterprise contact centres.
- Glia
Banking-focused customer service and conversational AI software platform.
Side-by-side comparisons
Recent recorded signals
Dates refer to the source publication. Older entries are historical context, not evidence of a new event.
SoundHound AI Completes LivePerson Acquisition
M&A · Recorded impact score: 4/5
SoundHound AI has finalized its acquisition of LivePerson, a deal first announced in April 2026 with an implied enterprise value of $250 million, and completed on September 4, 2026. The merger combines SoundHound's voice agentic AI with LivePerson's digital messaging infrastructure to create a unified omnichannel conversational AI platform, integrated into SoundHound's OASYS system. The combined entity now serves 25 of the Fortune 100 and holds over 750 patents. John Collins has been appointed CFO. LivePerson's debt was retired at closing, leaving a debt-free balance sheet. SoundHound projects over $500 million in future revenue from existing customers, citing Gartner's forecast of $985 billion in enterprise agentic AI software spending by 2030.
- SoundHound AI completed its acquisition of LivePerson on September 4, 2026.
- The deal was announced in April 2026 with an implied enterprise value of $250 million.
LivePerson has been acquired by SoundHound AI, creating a world-leading Omnichannel Conversational AI powerhouse.
Recorded impact score: 5/5
A banner on the LivePerson blog announces that LivePerson has been acquired by SoundHound AI, creating a world-leading Omnichannel Conversational AI powerhouse, with a link to the SoundHound newsroom announcement.
8-K Financial Filing Analysis for LivePerson (2026-09-04)
financials · Recorded impact score: 4.9/5
On September 4, 2026, LivePerson, Inc. completed its acquisition by SoundHound AI, Inc., becoming an indirect wholly owned subsidiary of SoundHound. Under the terms of the merger, each share of LivePerson common stock was converted into the right to receive 0.4673 shares of SoundHound Class A common stock, while shares held via the Tel-Aviv Stock Exchange Clearing House were converted into $3.31 in cash per share. Concurrently, LivePerson satisfied its First and Second Lien Secured Notes due 2029 through an aggregate distribution of 36,894,839 SoundHound shares and $5,848,000 in cash. Following the closing, LivePerson delisted its common stock from Nasdaq, suspended its SEC reporting obligations, and its entire board of directors resigned.
- SoundHound completed the acquisition of LivePerson on September 4, 2026, converting each LivePerson share into 0.4673 shares of SoundHound Class A common stock (or $3.31 in cash for TASE shares).
- LivePerson's 2029 First and Second Lien Secured Notes were fully resolved via an aggregate issuance of 36,894,839 SoundHound Class A shares plus $5,848,000 in cash.
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Questions about LivePerson
What is LivePerson?
LivePerson is a public enterprise software company that provides conversational AI, messaging, analytics and orchestration tools for customer service and commerce teams.
Who uses LivePerson?
Its users are mainly large enterprises, including customer experience teams, contact centres, digital commerce teams, operations leaders and enterprise IT teams.
How does LivePerson make money?
It makes money primarily through enterprise SaaS subscriptions for its conversational platform and modules, plus managed services, implementation and support.
Sources & coverage
This profile uses public, official and technically observable information. Missing information does not prove that a product or relationship does not exist. The list below does not imply that every profile statement has been verified.
17 publicly documented primary sources and citations linked across the market graph.
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