Verint

Unternehmensdaten

Offizieller Name

Verint Systems Inc.

Einheitentyp

COMPANY

Gegründet

1994

Hauptsitz

United States

Unternehmensgröße

1,001–5,000

Marktrolle

B2B SaaS Provider

Offizielle Website

verint.com

Was Verint macht

Verint develops proprietary enterprise CX software and commercialises a modular platform through sales-led contracts. Customers adopt platform applications for customer self-service, agent assistance, analytics, quality, knowledge and workforce workflows, then connect them to their existing contact-centre, CRM and enterprise-data environments. The shared CX Data Hub and cross-application workflow integrations increase product adoption and create expansion opportunities across the installed base.

Strategische Einordnung

KI-gestützte Einordnung aus der bestehenden Unternehmensrecherche; Interpretation und belegte Fakten sind zu unterscheiden.

Verint Systems Inc. is a privately held enterprise software company operating under the Verint brand following the November 2025 Verint–Calabrio transaction. It provides a CX Automation Platform for contact centres and customer-facing operations, combining AI agents and bots, conversational self-service, interaction analytics, quality automation, knowledge automation, workforce engagement and a shared CX data foundation. Its products integrate with existing CCaaS, CRM and enterprise systems and support public-cloud, private-cloud and hybrid deployments. The company sells primarily to large enterprises, contact centres, customer-service organisations, business-process outsourcers, public-sector organisations and operational teams. Revenue is generated principally through recurring software subscriptions, supplemented by usage-linked pricing for selected voice and digital capabilities, deployment, onboarding, maintenance and support services. The portfolio now includes Calabrio workforce-management products within Verint’s workforce-engagement offering.

Geschäftsmodell und Monetarisierung

Verint monetises predominantly through recurring annual enterprise software subscriptions. Approximately 80% of fiscal 2025 revenue came from subscription business. Commercial arrangements include subscription SaaS platform licences, usage-based charges for voice and digital interaction products, and deployment-specific licensing for private-cloud, on-premises and customer-cloud configurations. Verint Community pricing uses monthly page views and API calls in Verint Cloud deployments, while on-premises and any-cloud models use server and domain licensing. Implementation, onboarding, maintenance and support provide additional service revenue.

Enterprise platform subscriptions

Software Subscription

Usage-based voice and digital interaction services

Pay-per-Use

Private-cloud, on-premises and any-cloud licences

Software Subscription

Implementation, onboarding, maintenance and support

Service Fee

Produkte und Fähigkeiten

Für diese Ansicht liegen keine Produkte mit zugeordneten Quellen vor.

Produkte und Marktkategorien

Wettbewerber und Alternativen

• Observe.ai

  Enterprise AI software for contact-centre automation and analytics.

• Five9

  Cloud contact-centre software with AI, analytics and telephony.

Zuletzt erfasste Signale

Datumsangaben beziehen sich auf die Quellenveröffentlichung. Ältere Einträge sind historischer Kontext, kein Beleg für ein neues Ereignis.

• Why More Customer Context Isn't Helping Agents Resolve Issues Faster

  2026-07-09cmswire.com

  Customer Experience · Erfasster Impact-Score: 2/5

  This editorial by Nixalkumar Patel argues that providing contact center agents with more customer context—such as profiles, interaction histories, and AI summaries—does not guarantee faster resolution. The article distinguishes between customer context (who the customer is) and resolution context (what is true now, what can be done, and who acts next). Verint's 2026 research of 1,000 agents shows 45% of calls require agents to search for information, consuming about three minutes per call. Salesforce reported that AI agent adoption in service organizations rose from 39% in 2025 to 66% in 2026, but fragmented data still limits outcomes. The author recommends building a 'resolution-ready agent view' that includes verified status, constraints, available actions, customer promises, ownership, and data freshness. He also suggests measuring time to verified transaction state and customer-promise accuracy alongside traditional metrics. MIT CISR's semantic layer research is cited to support consistent data definitions.

  • Verint's 2026 research of 1,000 contact center agents found that 45% of calls require agents to search for information, consuming about 3 minutes per affected call.
  • Salesforce reported in May 2026 that the share of customer service organizations using AI agents rose from 39% in 2025 to 66% in 2026.

• Verint Launches Agent Factory for Hybrid AI Workforces

  2026-06-24martechseries.com

  Conversational AI & CX Automation · Erfasster Impact-Score: 3/5

  Verint announced Verint Agent Factory at Engage 2026, a new AI orchestration environment for customer experience (CX) automation that enables enterprises to build, configure and manage hybrid workforces composed of human and AI agents. The composable platform provides prebuilt and custom agent templates, centralized prompt management, access to multiple AI models including bring-your-own-model support, and integrated data connectivity and governance within the Verint CX Automation Platform. Verint positions Agent Factory to help organizations move from isolated AI experiments to production-ready, measurable CX workflows with human handoffs, faster deployment timelines and outcomes such as improved CSAT, reduced operational cost and stronger compliance.

  • Verint announced 'Verint Agent Factory' at Engage 2026.
  • Agent Factory is an AI orchestration environment for building, configuring and managing hybrid human + AI agent workforces within CX Automation.

• Verint Launches Agentic AI Tools for Contact Centers

  2026-06-23cmswire.com

  Agentic AI · Erfasster Impact-Score: 3/5

  At its Engage 2026 conference in Las Vegas on June 23, Verint unveiled three new agentic AI capabilities—Workforce Intelligence, Desktop Intelligence, and Quality Intelligence—alongside Agent Factory, an AI orchestration environment. These tools aim to unify agent behavior, process efficiency, and outcome measurement in contact centers by connecting conversational insights with desktop actions and system workflows. Verint executives emphasized a move from fragmented point solutions to unified CX platforms that compound accuracy. The announcement follows Thoma Bravo's completed $2 billion all-cash acquisition of Verint in November 2025 and subsequent merger with Calabrio. Verint reported AI ARR of $372 million for Q2 FYE 2026, up 21.2% year-over-year.

  • Verint launched three agentic AI capabilities: Workforce Intelligence, Desktop Intelligence, and Quality Intelligence.
  • Verint unveiled Agent Factory, an AI orchestration environment for building and managing hybrid human-AI workforces.

Unternehmensbeziehungen vertiefen

• Wettbewerber und Alternativen
• Partner und Integrationen
• Akquisitionshistorie
• Eigentumsverhältnisse
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