Manager, Customer Success

This role focuses on ensuring customer satisfaction and retention for Supermetrics' US-based clients. The manager will proactively engage with customers to drive adoption, provide strategic guidance, and identify growth opportunities.

Owns a portfolio of SMB e-commerce and pricing accounts, managing the full customer lifecycle from onboarding to renewal. Acts as a trusted advisor to brands and retailers, helping them leverage real-time pricing intelligence for commercial decisions. Requires 2+ years of customer success experience and a commercial mindset.

Customer Success Manager II responsible for managing a portfolio of customer accounts, ensuring they achieve their goals and derive maximum value from Braze. Develops success plans, conducts business reviews, and drives adoption and expansion.

This Customer Success Manager role focuses on driving retention and growth for a portfolio of advertisers by ensuring product adoption and aligning Smartly's platform with customer marketing objectives. The role requires 3+ years of customer success experience and a strong understanding of paid digital advertising across Meta, Pinterest, Snapchat, TikTok, and Google. The manager will build relationships with customers and platform partners, and collaborate with product development to maintain a feedback loop.

This primarily back-end role (70%) designs and evolves TypeScript services powering personalized replenishment, cross-sell, and subscription offers for Shopify stores. The engineer owns features end-to-end, from architecture to production monitoring, and uses AI agents like Claude Code and Codex to accelerate delivery, with some React front-end work (30%).