Gainsight

Customer Success Playbook for Solo SaaS Founders

A solo-founder-focused customer success playbook recommends a lightweight, weekly-updated 5-signal health score and concrete outreach/rescue sequences that a single founder can run using a spreadsheet. The five signals are Core Feature Activation, Usage Breadth, Support Sentiment Trend, Champion Engagement, and Billing Health, each weighted and scored to classify accounts as Healthy, At Risk, or Critical. The author presents specific triggers and a multi-step churn-rescue sequence (email, short Loom, call, discount/re-onboarding). A case study reports reducing a fitness-scheduling tool's monthly churn from 8% to 3.1% and moving net revenue retention from 84% to 102% over four months. Benchmarks from ProfitWell and Baremetrics are cited to contextualize churn norms.

Cvent Study Finds Events Drive Trust and Pipeline

Cvent published new research and presented findings at Cvent CONNECT 2026 showing strong marketer confidence in events as a growth channel. A study of nearly 1,000 marketers and event professionals found 85% say AI-generated content makes building audience trust harder, 98% view in-person and community-based events as central to marketing strategy, and 81% reported increased audience trust after in-person events. Cvent highlighted Event-Led Growth at its conference, promoted integrations with LinkedIn to sync event and registration data for attribution, and noted ON24 (a Cvent company) extends the integration model to webinars and virtual events.

Gainsight Builds the Team to Win in AI-Native Services for Customer Retention with Three Executive Appointments

Former Dropbox, Gong, ServiceSource, Teradata and Conversica executives bolster enterprise-grade trust as company scales AI-native operations