Observed Signal · Oct 22, 2026 · Corporate Update · Source: Gainsight · Impact: 2/5
Announcing the 2026 Pulse Europe GameChangers: The Teams Building What's Next in Retention
Gainsight has announced the winners of the 2026 Pulse Europe GameChanger Awards, recognizing enterprise teams across EMEA and APAC for excellence in customer retention, adoption, and AI integration. The honored companies include TrendMiner, OVO, Lansweeper, SUSE, Xceptor, SAP, and PVcase. Each recipient demonstrated measurable improvements in post-sales operations and customer success metrics through the use of Gainsight's platform.
The announcement showcases benchmark metrics and real-world ROI for AI and automated digital motions within modern Customer Success and SaaS retention platforms.
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Key Takeaways & Evidence Grounding
- TrendMiner improved its save rate on flagged at-risk accounts to 90% by Q2 2026, retaining 96.7% of at-risk ARR.
- Lansweeper manages 4,518 EMEA and APAC customers (33.7% of regional ARR or €17.1M of €50.7M) using a team of just three digital success staff without dedicated CSMs.
- OVO deflected over 98,300 support contacts in H1 2026 via Gainsight Community.
- SUSE expanded covered accounts by 20% and increased managed ACV by 24% between 2024 and 2026.
- Xceptor deployed 10+ AI Skills via Model Context Protocol (MCP) to automate 1,090 Risk CTAs.
Connected Companies & Entities
“Customer success software provider announcing its 2026 Pulse Europe GameChanger Award recipients.”
“Awarded 'The AI Visionary' for collaborating on and pressure-testing Gainsight's AI product roadmap at enterprise scale.”
Related Market Signals & Shifts
Recent verified developments and strategic activity across this market segment.
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