Kroger AI Shopping Assistant Drives Larger Baskets
Kroger reported that customers using its AI-powered shopping assistant are adding more items to their carts, contrary to expectations. The tool, launched in July across Kroger's websites and apps, helps with meal planning, recipe discovery, and cart building based on budgets and dietary needs. Yael Cosset, Kroger's EVP and Chief Digital Officer, discussed the basket size growth at Groceryshop 2026. Kroger is integrating more personalization features, leveraging its loyalty data from over 63 million households. The retailer also uses AI for demand forecasting and operational functions. Kroger partners with Google Cloud for Gemini Enterprise to power the assistant. The article also mentions similar results at Albertsons and increased conversion from AI-referred traffic per Adobe Digital Insights. Kroger's retail media business, Kroger Precision Marketing, is integrating sponsored products within the assistant.
- •Kroger's AI shopping assistant is driving larger basket sizes, though the exact increase is undisclosed.
- •The assistant was rolled out across Kroger's websites and apps in July.
- •Yael Cosset discussed the basket increase at Groceryshop 2026.
