Staff Technical Escalations Manager

This role manages customer escalations, ensuring timely resolution of complex issues and maintaining high customer satisfaction. It involves coordinating with internal teams and communicating with clients to de-escalate situations and drive positive outcomes.

This role manages high-complexity customer escalations, leveraging data and AI tools to analyze issues and drive resolution. The manager mentors junior staff, optimizes AI-assisted workflows, and leads escalations for high-visibility customers, ensuring alignment across internal teams.

Manages incident response and escalations for Datadog's US-West region, ensuring timely resolution and customer satisfaction. Leads a team handling critical issues and coordinates with engineering and support teams.

Senior role managing customer escalations, ensuring timely resolution and customer satisfaction. Involves cross-functional coordination, process improvement, and acting as a liaison between customers and internal teams.

This role leads go-to-market enablement for Outreach, developing and executing training programs for sales and customer-facing teams. The Senior Manager will equip the GTM organization with the knowledge and skills to effectively sell and support the Outreach platform.

Manages a portfolio of strategic accounts for Outreach's Managed Services team, focusing on building customers' AI Agents beyond initial implementation. Drives adoption, configures the platform, troubleshoots issues, and grows Amplify credit and product consumption, working US hours from Hyderabad.

Provides Tier 3 technical support for Outreach, acting as a subject matter expert in at least one product area and resolving the most complex technical issues. Collaborates with Product Engineering and Technical Account Management, and plays a central role in mission-critical incident management.