Customer Success Manager, EMEA (French-speaking)

This Integration Engineer role focuses on leading technical implementations for clients' partner marketing programs, specifically within cross-border e-commerce marketplace projects. The engineer will design implementation plans, lead technical discussions, and collaborate with Sales and Customer Success teams to ensure smooth client onboarding. Key responsibilities include delivering platform training, troubleshooting technical issues, and managing media migration tasks throughout the client lifecycle.

This role manages and grows a portfolio of enterprise customers in the DACH region, ensuring they achieve their business goals using LinkedIn's solutions. The manager builds strong relationships, drives product adoption, and identifies upsell opportunities to maximize customer success and revenue.

This role owns the full arc of client relationships, operating across pre-sales pitching, project scoping, research operations, AI product builds, and productization feedback loops. It requires end-to-end ownership and cross-functional collaboration to ensure successful client outcomes.

This role supports client success for media measurement solutions, analyzing data to ensure client satisfaction. The Client Success Specialist will work closely with clients to understand their needs and provide actionable insights from measurement data.

This role is focused on driving growth and retention for customers in the EMEA region. The CSM will work with mid-market or enterprise accounts to ensure they are maximizing value from the platform and identifying expansion opportunities.

This role provides technical expertise and architectural guidance to customers in the APAC region, focusing on onboarding, integration, and solution design for the Triple Whale platform. It requires deep technical knowledge of the product and the ecommerce data ecosystem to ensure successful customer implementations.

This role will lead go-to-market strategy for Triple Whale's AI products, including Moby AI. It requires deep understanding of AI capabilities and the ability to translate technical features into compelling customer value propositions.