Director, Account Management

Leads the enterprise customer success organization, setting strategy and managing teams to drive customer outcomes and retention. Requires leadership experience in SaaS customer success.

This director-level role oversees client services operations, managing a portfolio of key accounts and leading a team of account managers. The director will drive client growth, ensure service excellence, and align media strategies with client business goals.

This Director leads the CRM Customer Success team, providing P&L ownership for a $3-4 million book of business. The role involves managing client relationships, ensuring contract compliance, and driving revenue growth through strategic marketing consulting. The Director is responsible for mentoring Client Success Managers, managing team performance, and supporting sales in new business efforts.

Account Director for Data Operations, managing client relationships and overseeing data operations deliverables. Ensures data quality, timeliness, and alignment with client objectives.

This Customer Success Manager role manages key customer accounts, ensuring they derive maximum value from SugarAI's AI-driven CRM platform. The CSM drives adoption, retention, and growth by understanding customer goals and aligning product capabilities to deliver measurable outcomes. Requires strong relationship management and a deep understanding of CRM/CX solutions.

Creates clear, comprehensive documentation for customers, partners, and employees within the Knowledge Management team. Collaborates with Product Managers, Engineers, and Designers throughout the product lifecycle, championing the user perspective and driving adoption of AI-powered tools. Requires a software background, technical writing experience, and strong critical thinking skills.

This Director of Business Systems and Integration oversees internal business applications, integrations, and the platforms connecting them, reporting to the VP of IT. The role modernizes system connectivity, establishes integration strategy and governance, and leads the team in delivering predictable, transparent work. The Director also drives the adoption of AI-enabled capabilities across internal systems and workflows, requiring both strategic and hands-on execution.