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Technical Support, Manager, Americas

Location: Sao Paulo · Category: Customer Success & Client Operations · Seniority: Manager · Posted: September 28, 2026 · Verified: Oct 2, 2026

Role Overview & Description

This São Paulo-based role leads the Technical Support Specialists team across the Americas (Brazil, US, Canada) within Equativ's Global Technical Support Organization. The manager will build a high-performing, autonomous team while driving AI and automation initiatives to improve support efficiency and customer response times. This role collaborates with global support leadership, Sales, Services, Product, and R&D to resolve customer issues and drive organizational improvements.
Source & Transparency: This position was structured directly from the publicly accessible career portal of Nowtilus. Details on the employer’s original job posting are authoritative. Polaris7 charges no placement fees and conducts no candidate screening.

About the company

NO

Nowtilus

nowtilus.tv

SSAI and OTT monetisation infrastructure for broadcasters and streaming platforms.

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