Analyst, Client Retention
Location: Home Office - Ohio · Category: Customer Success & Client Operations · Seniority: Mid-Level · Posted: August 31, 2026 · Verified: Sep 30, 2026
Role Overview & Description
About the company
Scripps
scripps.comUS broadcaster monetising national, local and streaming media inventory.
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This role focuses on ensuring customer satisfaction and retention, providing support and guidance to clients. It involves proactive engagement to address client needs and foster loyalty.
The Customer Success Analyst is responsible for analyzing customer data and supporting customer success initiatives to ensure client satisfaction and retention. The role involves monitoring customer health metrics and collaborating with internal teams to address client needs.
Develops and implements customer retention strategies to reduce churn and increase loyalty, leveraging analytical skills and data-driven decision making. Requires experience in customer retention and data-driven approaches.
This role manages client services operations, ensuring client satisfaction and retention. It focuses on building strong client relationships and delivering high-quality service.
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