Analyst, Client Retention

This role focuses on ensuring customer satisfaction and retention, providing support and guidance to clients. It involves proactive engagement to address client needs and foster loyalty.

The Customer Success Analyst is responsible for analyzing customer data and supporting customer success initiatives to ensure client satisfaction and retention. The role involves monitoring customer health metrics and collaborating with internal teams to address client needs.

Develops and implements customer retention strategies to reduce churn and increase loyalty, leveraging analytical skills and data-driven decision making. Requires experience in customer retention and data-driven approaches.

This role manages client services operations, ensuring client satisfaction and retention. It focuses on building strong client relationships and delivering high-quality service.

Leads analysis and strategic development of digital partnerships, optimizing revenue through programmatic and direct channels. Requires deep understanding of the ad tech ecosystem, data analysis skills, and experience managing partner relationships.

Oversees studio engineering operations, ensuring technical integrity of broadcast systems and leading a team of engineers. Responsible for maintaining and upgrading studio equipment, troubleshooting technical issues, and implementing new broadcast technologies.

Leads sports partnership development for WSFL, building relationships with local sports teams and advertisers. Drives revenue through sponsorship and advertising opportunities.