Customer Success Manager- NY
Location: New York, US · Category: Customer Success & Client Operations · Seniority: Mid-Level · Posted: August 12, 2026 · Verified: Sep 20, 2026
Role Overview & Description
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Manage publisher relationships and optimize supply partnerships to grow the publisher network. Ensure effective ad operations and yield optimization across the supply side.
This role manages client relationships, ensuring satisfaction and identifying growth opportunities. The Manager will coordinate internal teams, oversee campaign delivery, and serve as the primary client contact.
Customer success manager role, managing client relationships and driving satisfaction with digital marketing services.
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Provides critical technical support to EX.CO customers by handling operational, data-driven, and configuration-based tasks. Collaborates with Customer Success, Technical Customer Success, and Demand teams to streamline processes and ensure high-quality execution.
Acts as the primary liaison between publishers and internal Product, RevOps, and Tech teams to ensure publishers meet their KPIs and revenue goals. Delivers strategic guidance, training, and planning sessions to optimize use of the video platform and drive client success.
Lead demand generation for EX.CO's video technology platform, partnering with leading media companies to maximize revenue across web, mobile, CTV, and DOOH. Drive business success in a rapidly changing media technology landscape.