AdOps AI Automation Specialist

This role manages the inbound customer success queue for the digital segment, triaging non-technical requests and identifying at-risk customers. The specialist proposes and builds automations using Salesforce, Gainsight, Front, and AI tools like Claude, Gemini, Rovo, and Slackbot to handle repetitive patterns. They also use AI-powered tools daily to synthesize customer context, guide customers to self-service resources, and maintain accurate records in Salesforce and Gainsight.

The AI Engineer will develop and implement AI solutions within the Products department, focusing on enhancing online presence, cloud hosting, and digital marketing services. The role requires expertise in AI/ML technologies and collaboration with product teams to integrate intelligent features.

This specialist post-sales enablement role focuses on delivering high-impact enablement and adoption services across OpenAI's product suite, including ChatGPT Enterprise and Agents. You'll design and deliver enablement experiences, lead live workshops, and serve as a Subject Matter Expert for designated product areas. Success means accelerating customer confidence, increasing product adoption, and helping customers translate product features into tangible outcomes across teams and business functions.

About the Team OpenAI’s User Operations team shepherds our customers’ adoption of AI and ensures that our customers' product experience is nothing short of exceptional. We are building the very first post-AGI support team. We resolve complex issues, provide technical guidance, and support customers in maximizing value and adoption from deploying our products. We work closely with Sales, Technical Success, Product, Engineering and others, to deliver the best possible experience to our customers at scale. OpenAI's customers represent a range of diverse backgrounds and maturity, from early-stage startups to established global enterprises. About the Role We’re looking for dedicated, experienced, and deeply curious individuals to help solve some of the most complex challenges faced by our customers while building the future of post-AGI support alongside us. In this role, you’ll work directly with customers through support tickets and live calls, troubleshooting high-impact issues and resolving novel, often ambiguous technical problems in one of the fastest-moving environments in technology. As AI adoption rapidly accelerates, the work you do will directly support mission-critical systems being built on OpenAI’s platform, serving as a critical line of defense for customers operating at massive scale. Beyond resolving technical issues, you’ll help define what world-class support looks like in an AGI-driven future. You’ll partner closely with Engineering, Product, and Operations to improve systems, reduce bugs, and elevate the customer experience, while leveraging automation, agents, and our own AI technology to transform how support operates at scale. You’ll be responsible for: - Working directly with customers to troubleshoot and resolve their most complex technical issues, including API failures, integration challenges, authentication errors, and production incidents. Providing end-to-end ownership through debugging logs, analyzing system behavior, reproducing issues, and delivering expert guidance. - Becoming a trusted expert on OpenAI’s products and platform, serving as a go-to resource for complex technical issues. - Serving as a critical escalation point and line of defense for complex technical issues, partnering closely with customers and Engineering teams to troubleshoot, resolve, and proactively prevent recurring problems while leveraging scripting and emerging AI capabilities to improve internal tooling and automate operational workflows - Taking learnings from resolving customer issues and creating our approach to scaling these solutions, partnering with Product and Go-To-Market teams. - Driving operational excellence by identifying opportunities for automation and AI-powered workflows, implementing scalable improvements that increase team efficiency, reducing manual effort, and elevating the overall support experience. - Providing occasional holiday and weekend support on call coverage, as needed, to support business an

This role leads a team of Technical Support Engineers providing operational, data-driven, and configuration-based support to EX.CO customers. The lead will build smart processes, set quality standards, and collaborate with Customer Success, Technical Customer Success, and Demand teams.

This executive role leads marketing strategy for EX.CO, a machine-learning video platform powering media leaders. The VP will drive growth across web, mobile, CTV, and DOOH, leveraging the company's technology to grow video ad revenue for partners like USA Today and Hearst.

This role provides critical technical support to EX.CO customers by handling operational, data-driven, and configuration-based tasks. The engineer will streamline operational processes and ensure high-quality execution of technical tasks in collaboration with other operations teams.