Director, Customer Support

Leads programmatic advertising initiatives with a focus on Google platforms, managing campaigns, optimizing performance, and leading a team. Requires deep expertise in Google's programmatic stack and team leadership.

Manages client relationships to ensure satisfaction and retention, acting as a liaison between clients and internal teams. Supports account growth and retention initiatives.

Manages a portfolio of client accounts, ensuring high satisfaction and retention. Drives account growth through strategic partnerships and proactive support.

Leads customer success initiatives for key accounts, developing strategies to maximize client value and retention. Mentors junior team members and drives process improvements.

Manages strategic customer accounts in the East region, ensuring high retention and growth through proactive engagement and value realization. Develops relationships with key stakeholders, drives adoption, and identifies upsell opportunities.

Leads the applied science and data science function, driving the development and deployment of machine learning models to solve business problems. Sets the technical vision, manages a team of data scientists, and ensures alignment with product and engineering priorities.

Designs and builds scalable machine learning systems and infrastructure, focusing on model training, deployment, and optimization. Collaborates with data scientists and engineers to integrate ML capabilities into production environments.