Director, Support Engineering

Leads the customer support organization, overseeing strategy, operations, and team performance to ensure high-quality service delivery. Responsible for scaling support processes, driving customer satisfaction, and aligning support initiatives with business goals.

The Director of Customer Support leads the customer support organization, setting strategy, managing teams, and driving operational excellence. This role requires strong leadership and customer-centric mindset.

This role leads and scales the support team for Ghost's open-source publishing platform, focusing on delivering world-class customer support to a distributed user base. The primary challenge is building and managing a high-performing service team that meets the needs of successful customers.

This Director role leads the Priority Support Engineering team for the EMEA region, owning paid support offerings end-to-end. The role involves managing relationships with customers, sales leadership, and partners, and sustaining KPIs across revenue, attach, consumption, retention, and staffing. It requires a proven track record in leading premium support organizations or selling technical solutions, with a focus on AI-augmented engagement models.

This role manages the engineering team responsible for billing systems and integrations, overseeing development and delivery. It involves coordinating cross-functional efforts to ensure robust billing infrastructure and seamless integrations, based in London or Oslo.

This role drives technical partnerships within the Business Development team, architecting and supporting partner solutions. It requires close collaboration with partners to ensure successful integration and adoption, focusing on the West Coast US market.

This role manages solution architecture for existing customers, focusing on driving value and adoption of the Sanity platform. The position is based in New York City or San Francisco.