Head of Applied Science / Data Science

This working student role supports media audit and value management activities, assisting in evaluating media investments and ensuring value for money. The student will help with data collection, analysis, and reporting on media performance.

Develops and deploys machine learning models for predictive analytics, personalization, and customer intelligence on Mapp's customer experience platform. Leverages large-scale data and cloud platforms to enhance insight-led capabilities.

This role provides B2B insights consulting for the DACH region, delivering data-driven research and strategic recommendations to clients. It requires strong analytical skills and experience in market research or consulting.

Leads the development and execution of the data strategy, aligning data initiatives with business objectives. Drives the adoption of data-driven decision-making, focusing on data architecture, analytics, and monetization opportunities.

Manages strategic customer accounts in the East region, ensuring high retention and growth through proactive engagement and value realization. Develops relationships with key stakeholders, drives adoption, and identifies upsell opportunities.

Leads the customer support organization, overseeing strategy, operations, and team performance to ensure high-quality service delivery. Responsible for scaling support processes, driving customer satisfaction, and aligning support initiatives with business goals.

Designs and builds scalable machine learning systems and infrastructure, focusing on model training, deployment, and optimization. Collaborates with data scientists and engineers to integrate ML capabilities into production environments.