Principal Solutions Consultant

This pre-sales role supports Hightouch's largest enterprise accounts by providing technical expertise during the sales cycle. The Senior Enterprise Solutions Engineer will architect data activation solutions, deliver technical demos, and drive proof-of-concepts to close complex deals.

This role leads client services for enterprise partnerships, focusing on managing and growing relationships with large enterprise clients. The lead will ensure successful delivery of services, address client needs, and drive strategic account growth.

This role leads the client services function, ensuring high-quality support and successful outcomes for clients. The lead will manage client relationships, oversee service delivery, and drive client satisfaction and retention.

Manages strategic customer accounts in the East region, ensuring high retention and growth through proactive engagement and value realization. Develops relationships with key stakeholders, drives adoption, and identifies upsell opportunities.

Leads the customer support organization, overseeing strategy, operations, and team performance to ensure high-quality service delivery. Responsible for scaling support processes, driving customer satisfaction, and aligning support initiatives with business goals.

Leads the applied science and data science function, driving the development and deployment of machine learning models to solve business problems. Sets the technical vision, manages a team of data scientists, and ensures alignment with product and engineering priorities.