Technical Onboarding Specialist

The Technical Onboarding Specialist provides technical support during customer onboarding, ensuring seamless integration of Supermetrics' products. This role requires strong technical and customer-facing skills, and is based in Singapore.

The Onboarding Specialist manages the customer onboarding journey for Supermetrics' data integration products, ensuring successful adoption and retention. This role requires strong customer-facing skills, project management, and a focus on driving satisfaction.

This Technical Account Manager role is responsible for the technical and operational success of new customers during onboarding, serving as the primary point of contact for integrations, campaign setup, and troubleshooting. The role involves owning end-to-end campaign delivery from briefing through launch and early optimization, while collaborating with internal teams to ensure quality and alignment with strategy. Candidates should have experience in technical account management or campaign operations with a strong understanding of programmatic and social advertising platforms.

This role manages the end-to-end onboarding of new customers to Smartly's advertising platform, ensuring a seamless transition and rapid time-to-value. The manager trains clients on platform features, reporting views, and feed-based automations, while tailoring onboarding journeys to meet specific customer goals. This position requires 3-5 years of digital advertising experience with exposure to paid social and programmatic media buying, and strong project management skills.

This role ensures the reliability, scalability, and performance of Supermetrics' infrastructure and services. The engineer will implement SRE practices, manage cloud infrastructure, and drive improvements in system resilience and efficiency.

This role guides new customers through the onboarding process for Supermetrics' data integration products. The specialist manages the end-to-end onboarding journey, ensuring successful product adoption and customer satisfaction. Strong project management and customer-facing communication skills are essential for coordinating with clients across multiple regions.

This leadership role involves designing and architecting systems that leverage agentic AI, focusing on scalability and integration across the organization. The position is based in Dublin or Helsinki and requires deep technical expertise in AI systems and architecture.