Customer Onboarding Manager
Location: New York, New York, United States · Category: Customer Success & Client Operations · Seniority: Unspecified · Posted: August 1, 2026 · Verified: Sep 20, 2026
Role Overview & Description
About the company
Smartly
smartly.ioCross-channel advertising software for creative, media and measurement.
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Focuses on onboarding new customers, requiring strong communication and relationship management skills.
Manages the onboarding process for new customers of Insider One's marketing and customer engagement platform. The role focuses on ensuring successful implementation and adoption of the platform's features, including its Customer Data Platform (CDP) and journey orchestration capabilities, to drive customer satisfaction and long-term retention.
This role leads implementation and onboarding processes for new customers, ensuring smooth transitions and high satisfaction. It collaborates with cross-functional teams to optimize onboarding workflows.
This senior role is responsible for managing key client accounts, ensuring high satisfaction and retention, and identifying opportunities for expansion. The CSM will act as a strategic advisor, driving value realization and long-term partnerships.
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