Customer Success Manager

Manages and develops customer relationships, ensuring satisfaction and success. The role focuses on driving customer retention and growth through proactive engagement and support.

This customer success manager role ensures client satisfaction and retention by managing relationships and driving product adoption. The manager will onboard new clients, conduct business reviews, and identify growth opportunities.

This role manages customer relationships and ensures successful delivery of marketing campaigns, focusing on client satisfaction and retention. The Customer Success Manager will act as the primary point of contact for clients, driving long-term partnerships and ensuring campaign performance meets expectations.

The Customer Success Manager is responsible for managing client relationships, ensuring satisfaction, and driving retention and growth. This role involves onboarding, training, and ongoing support to help clients achieve their goals.

The Account Manager, Emerging Accounts role focuses on ensuring customer success, retention, and growth within a portfolio of 30+ high-value clients. Responsibilities include managing day-to-day relationships, identifying upsell and cross-sell opportunities, and navigating C-level negotiations to secure renewals. The ideal candidate has 3-5+ years of full-cycle B2B account management experience in a subscription or SaaS environment.

The VP, Revenue Operations will lead the Revenue Operations function, partnering with Subscription Sales, Finance, Marketing, and Executive Leadership to drive forecasting accuracy, operational excellence, and revenue growth. This role involves establishing forecast inspection processes, ensuring CRM data quality, optimizing the revenue technology stack, and managing the Revenue Operations team. The ideal candidate has 12+ years of Revenue Operations or Sales Operations leadership experience with advanced Salesforce expertise.

The Principal Analyst will lead EMARKETER's daily coverage of Marketing, Media, and Ad Tech content, managing a team of analysts and setting the editorial direction for premium subscription newsletters. This role involves authoring daily newsletter articles, creating data-centric charts, and serving as the public face of the brand at industry events. The ideal candidate has 5+ years of editorial or research leadership experience with a sophisticated understanding of marketing, media, and generative AI.